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WFHI Reviews

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4 out of 5

Based on all 3,88,788 published WFHI Reviews.

2,91,623 of 3,88,788 reviews include a verification label.

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WFHI Reviews

3,88,788 published

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  • 5 out of 55 of 5Verified purchaseTraining and onboarding

    Confused tha, par phir bhi mil gaya sab kuch jo chahiye tha

    Main pehle training and onboarding ko lekar thoda unsure tha ki mujhe jo chahiye wo easily milega ya nahi. Waise toh instructions kaafi simple lage initially, par jab main software use kar raha tha tab mujhe laga thoda zyada click karna padta tha har feature tak pahunchne ke liye. Lekin dheere-dheere jab main modules samajh gaya toh lagne laga ki sab kafi logically arranged hai. Har training session mein examples diye the jisse mujhe samajhne mein aasani hui, aur main khud ko itna ready mehsoos kar raha tha ki dialer ya database features ko use kar paunga. Overall, thoda unsure tha starting mein, par training ka content aur onboard process ne mera yah uncertainty reduce kar diya, aur ab main confident feel karta hoon software ko chalane mein.

    Kamal TyagiMaharashtra, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceBilling and payments

    Billing clarity and proactive support were missing

    I signed up for the software and was eager to get started with the onboarding and training. The sign-up process itself was straightforward enough, but when it came to billing, I found there was very little guidance on the payment cycles or how the invoicing would be handled. I encountered a problem where my payment method did not go through, and there seemed to be no clear alert or follow-up on this from their side. I didn't receive any notification or timely communication as to why the payment was failing. When I called their telephonic support, I was put on hold for a long time and then given vague answers that didn't directly help resolve my concerns. I expected at least some automatic updates on payment status or invoices, but these were absent. Because of this, I spent considerable time waiting without knowing if my access would be interrupted. The whole process felt frustrating, and it made me doubt if I would trust the billing system sufficiently to confidently make payments next time. Since the support did not proactively notify or assist me well, I expect I will need to seek help again on billing issues in the future. Overall, there was a lack of clear instructions or effective assistance, which made managing invoicing and payments unnecessarily complicated.

    Revathi MohantyChhattisgarh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSoftware and access

    it took ages to get any useful response

    I found the responsiveness of the software support quite lacking. Whenever I reported issues with access or the dialer not behaving correctly, there was quite a delay before anyone even acknowledged the problem. Waiting on the phone was a frustrating experience because it felt like I was stuck without any real help for days. The updates that were supposed to fix bugs seemed slow to arrive, and the overall communication was minimal. While the software itself is decent enough when working, the lack of timely human support made it a struggle to trust the service. Honestly, the time it took to get any useful response was disappointing and made me think twice about continuing long-term.

    Mridula Ekta BandopadhyayPunjab, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Jo sales aur pre-purchase phase tha, usmein mujhe laga ki explanation decent thi, par kabhi kabhi un

    Jo sales aur pre-purchase phase tha, usmein mujhe laga ki explanation decent thi, par kabhi kabhi unclear bhi lagti thi. Training modules me basic cheeze samjhate hain, par jab main software ke advance features jaise ki dialer integration aur database syncing ke baare me puchti thi, toh jawab thode vague mile. Sign-up aur payment process simple tha, invoices samajhne mein kolay thi, lekin needed thodi aur clear communication about features possible thi. Support ne bhi help ki thi par exact timing pe response thoda slow mila. Matlab accha ye tha ki basic setup smooth tha, par deeper queries ke liye material aur support dono thode lacking lage. So overall, dono thoda mix karne wale experience rahe.

    Sangeeta Shivani WadekarJammu and Kashmir, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Support was good, but room for improvement

    I had a generally positive experience with WFHI's support. When I reached out for help, they were responsive and provided useful information. I did find that the response times could be a bit slow at times, which was a slight letdown. Overall, I would use their support again, as it was helpful despite those delays.

    Suresh AgrawalJharkhand, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified customerSupport and communication

    jab support ne bilkul vaise react kiya jaisa socha tha

    Maine socha tha ki jab main help maangungi toh shayad thoda wait karna padega but jo support mila, wo bilkul alag tha. Woh log samajhdari se meri baat samajh kar solution dete rahe, bina jyada complication ke. Mujhe laga ki communication bilkul smooth thi aur unhone jitna bataya tha, usse zyada hi prompt or clear tha unka response. Abhi tak kaafi training bhi le chuki hoon aur software use karna kaafi easy lagta hai because unka dialer and calling tools straightforward hain. Invoice aur payment ka process bhi clear tha, jo ki ek positive surprise tha. Ek chhoti si baat ye thi ki kabhi kabhi automatic updates thoda slow lagte hain but overall ye experience kaafi acha raha. Mujhe lagta hai ki jo log thodi friendly aur samajhdar support chahte hain, unke liye ye product sahi hai.

    Dhara Mohit SaxenaUttarakhand, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSoftware and access

    sorry yaar, won’t try this again

    Bai, real struggle thi ye software ke saath. Bar bar system crash hota aur mujhe wait karna padta sone tak for updates jo kahin na kahin cancel ho jaata. Fir se sign in karna padta, patience kaafi test hua yaar. Training bhi bar bar repeat karvayi like ek hi chiz multiple baar batayi, matlab time waste hua. Dialer bhi ajeeb tareeke se behave kiya, call connections bar bar drop ho gaye. Jo database function hai na, wo bhi kabhi kabhi slow lagta tha. Main toh soch raha tha ki ye sab easy hoga but it was ek badi headache. Abhi ke liye, seriously, main dubara use nahi karunga, bhai, energy aur time dono zyada loge isme. Faltu ki pareshani badhayi, toh mehnat karne ka mann nahi ban raha.

    Rahul ChandraGoa, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSales and pre-purchase

    Surprised by the repetitive calls and waiting during sales process

    I expected a straightforward explanation and swift responses during my pre-purchase queries, but surprisingly I found myself waiting quite a bit and having to explain my needs more than once. There seemed to be a lot of repeated information shared which I thought would be simplified. I’m still a bit unsure if this is the standard process or just how it worked out for me, but the amount of back and forth wasn’t something I anticipated. I thought these things would move quicker with clearly worded communication, yet it felt sluggish and a bit confusing for me overall.

    Nilesh MohantyLadakh, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceBilling and payments

    Sorting out payment issues needed patience and follow-up

    When I faced some issues with payments and invoicing, the process to clarify and fix them was a bit tedious. The system itself does handle billing in an automated manner and usually generates invoices on time, but when there was a payment glitch, I had to engage with support multiple times to get clear answers. The telephonic assistance was generally helpful, although sometimes it took longer than expected to get through or fully resolve my questions. I appreciated the transparency during this process, but it was evident that the setup to address errors could be smoother. On the plus side, the software is regularly updated automatically, which seemed to reduce other technical irregularities. Overall, I found the billing system fair but with a small reservation on the responsiveness of support and clarity when things did go wrong. If you are prepared to spend a little time monitoring and following up, it works fine.

    Karan AcharyaAssam, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSales and pre-purchase

    Honestly, your labels and wording just confused me

    I have to say, the whole sales and pre-purchase information was really confusing. You seem to use a lot of technical jargon and inconsistent labels that made it hard for me to figure out what exactly I was signing up for. The sign-up process wasn’t very clear about payments or what I’d get immediately after registration. I kept wondering whether some features were included or if I needed to buy extra training, but that wasn’t clearly spelled out anywhere. The mixture of terms and descriptions felt like they were made for people who already knew a lot, which left me frustrated and unsure if I should continue. I think you need to simplify your wording and organize your onboarding information better so new customers like me can understand without needing support calls every two minutes. Honestly, I wouldn’t be recommending your service to friends unless these basics improve drastically.

    Kiran Meenakshi NarayananChandigarh, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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