Honestly, your labels and wording just confused me
I have to say, the whole sales and pre-purchase information was really confusing. You seem to use a lot of technical jargon and inconsistent labels that made it hard for me to figure out what exactly I was signing up for. The sign-up process wasn’t very clear about payments or what I’d get immediately after registration. I kept wondering whether some features were included or if I needed to buy extra training, but that wasn’t clearly spelled out anywhere. The mixture of terms and descriptions felt like they were made for people who already knew a lot, which left me frustrated and unsure if I should continue. I think you need to simplify your wording and organize your onboarding information better so new customers like me can understand without needing support calls every two minutes. Honestly, I wouldn’t be recommending your service to friends unless these basics improve drastically.