Sorting out payment issues needed patience and follow-up
When I faced some issues with payments and invoicing, the process to clarify and fix them was a bit tedious. The system itself does handle billing in an automated manner and usually generates invoices on time, but when there was a payment glitch, I had to engage with support multiple times to get clear answers. The telephonic assistance was generally helpful, although sometimes it took longer than expected to get through or fully resolve my questions. I appreciated the transparency during this process, but it was evident that the setup to address errors could be smoother. On the plus side, the software is regularly updated automatically, which seemed to reduce other technical irregularities. Overall, I found the billing system fair but with a small reservation on the responsiveness of support and clarity when things did go wrong. If you are prepared to spend a little time monitoring and following up, it works fine.