2 out of 52 of 5Unverified experienceSales and pre-purchase
Surprised by the repetitive calls and waiting during sales process
I expected a straightforward explanation and swift responses during my pre-purchase queries, but surprisingly I found myself waiting quite a bit and having to explain my needs more than once. There seemed to be a lot of repeated information shared which I thought would be simplified. I’m still a bit unsure if this is the standard process or just how it worked out for me, but the amount of back and forth wasn’t something I anticipated. I thought these things would move quicker with clearly worded communication, yet it felt sluggish and a bit confusing for me overall.