Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,859 published WFHI Reviews.

2,91,674 of 3,88,859 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,88,859 published

Back to the start of the list
  • 2 out of 52 of 5Verified customerBilling and payments

    Disappointed, because responsiveness was low

    I found the billing and payments process to be slow in response. My queries about an invoice correction took several days before I got any update. The people I contacted were able to eventually address the problem, but the back-and-forth communication felt drawn out and inefficient. The actual payment process itself worked as expected once the issue was corrected, so that part was fine. However, the lack of prompt responsiveness left me feeling frustrated during the whole experience. Overall, I think the responsiveness could be improved to avoid these delays but the system handles the payments as intended once everything is clarified.

    Shivani ChaturvediTelangana, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceBilling and payments

    Surprised by the way billing adjusted to my work hours

    I wasn’t sure how well your billing system would fit the irregular hours I actually work. To my surprise, it handled everything fairly accurately. The detailed breakdown gave me clarity, and I could see exactly what hours were accounted for. However, I found the invoicing part a bit confusing initially, especially when automatic updates changed some entries. It took me a couple of calls to support to understand some of these nuances. The telephonic support was informative but sometimes slow to answer, which can be frustrating when you’re trying to manage things on a tight deadline. Signing up was straightforward and the payment process worked seamlessly with no glitches. I appreciated the recurring invoice option as it saved time. The software’s database feature did help keep track of all transactions effectively, but the dialer sometimes lagged during longer calls, which was a letdown. Overall, I think your system is quite well-tailored for flexible working hours but still needs a bit of smoothing out, especially regarding real-time support availability and dialer performance during extended use.

    Aneesh PawarChandigarh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    didn't expect some things, in a good way

    I was kinda skeptical before buying, you know, about whether the whole setup and invoicing process would be straightforward or messier than they say. Turns out the signup actually was smoother than I thought, which was a nice surprise. The database feature even though I imagined it pretty basic, had more options to organize contacts and link details dynamically, which fit my workflow better than expected. Training was also well-paced and not overwhelming like some courses I've taken before. That said, the automatic updates sometimes pulled in changes without much explanation, which threw me off just a bit. Still, the calling tools and dialer usually worked fine and telephonic support was ready whenever I had a question. So while most things matched or exceeded what I expected, the little unexpected hiccups in updates took away a star for me. Overall I’d say the product and service were pretty decent and I’m glad I went ahead with it, though a wee bit more heads-up about changes would have been perfect.

    Anuradha RegeLadakh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSales and pre-purchase

    Felt simple and straightforward in hindsight

    Looking back on purchasing and using the WFHI product, I feel that the whole process was surprisingly simple and straightforward. I remember exploring options and then easily finding what I needed within their software offerings and training materials. The sign-up was uncomplicated and the billing was clear from the start, which helped avoid any stress. The training modules were well laid out, and after some usage of the dialer and database features over several weeks, I felt they blended smoothly into my workflow. Automatic updates kept the system fresh without complicating things. Telephonic support, while not constantly needed, was available when necessary and proved responsive. Overall, the process—from searching, signing up, paying, to ramping up—felt balanced and intuitive. This overall ease made me comfortable recommending their tools to others who need a no-fuss remote workflow setup, which was exactly what I had sought. It was a good investment of time and effort, so in one phrase, I’d describe it as effortlessly achievable.

    Paras ChatterjeeMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSoftware and access

    Setup mein basic cheezein missing thi, baar baar problem hua

    Arre yaar, software ko start karte hi kuch settings missing thi, jo baar baar mere liye dikkat create kar rahi thi. Mera matlab, setup first time karte waqt mujhe laga ki kuch cheezein simple aur automatic hongi, par bohot manual intervention chahiye tha. Database setup karna toh theek tha, par dialer aur calling tools ko baar baar reconnect karna padta tha, jo frustrating tha. Mujhe lagta hai ki ongoing maintenance automation kaafi weak tha, jis wajah se har roz baar baar naye issues samne aa rahe the. Mujhe support ko do baar phone karna pada, par unka response slow tha. Software ke updates kabhi lag nahi rahe the automatically, mujhe apne aap hi check karna padta tha. Payment aur invoicing process theek tha, par software ki reliability expected jaisa nahi tha. Isliye main bas 1 star de raha hoon, kyunki mere experience mein workflow ruk raha tha sab jagah.

    Ajay SinghalKerala, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support experience felt more frustrating than helpful

    Compared to other support services I have used before, the telephonic support here felt somewhat lacking and at times frustrating. The response times were slower than I expected, and when I finally got through, the explanations seemed scripted and didn’t fully address my specific issues. I found myself having to repeat the same information multiple times to different representatives, which added unnecessary delay and annoyance. The training materials did not prepare me adequately to troubleshoot day-to-day questions, so I relied heavily on support calls that usually didn’t solve my problems quickly. While the software itself has useful features, the overall customer support experience made me feel like I was left mostly on my own, which was disappointing compared to more polished services I have encountered in the past.

    Anagha ChavanOdisha, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseTraining and onboarding

    Training and onboarding were okay, not sure if they fully kept up

    My experience with the onboarding and training started off pretty well. The initial sessions explaining the key features — especially how to use the calling tools and manage the database — seemed timely and reasonably clear. I could ask questions and get answers, which I appreciated. However, as I progressed through the setup stages, the responsiveness from the trainers got a bit slower. Sometimes my follow-up emails or questions took longer to get a reply than I expected, which made me wonder if they were keeping up with everyone or if my queries were lower priority. At one point, I waited a day just to hear back on a detail about automatic updates affecting the software dialer, which is quite critical for my workflow. Despite this, when they did respond, the information was useful and practical rather than generic. Overall, I’d say the training covered what I needed to know but pacing and response times in the middle segment left me feeling a little unsure about how supported I was going forward. If the team was a bit more proactive in communication, the entire onboarding process would feel tighter. So, to sum up for a friend, the training did the job but it wasn’t seamless or consistently quick with replies at all times.

    Sandeep NayakPuducherry, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Maine jo expect kiya tha versus jo mila, thoda alag tha

    Jab main WFHI ke software aur training ke baare mein sun rahi thi, to mera anticipation tha ki ye sab kuch thoda zyada advanced aur complicated hoga, jaisa maine dusre softwares se dekha hai. Par actual mein jab maine onboarding aur sales se interact kiya to sab kuch kaafi straightforward aur simple mila jo positive tha. Training modules mein mujhe laga ki kuch cheezein, jaise ki dialer setup aur database integration, thodi aur detailed hoti to use karne mein aur zyada madad milti. Mujhe laga tha ki software automatic updates thoda zyada pro-active honge, jaise ki background mein bina meri interruption ke baar baar upgrades aa jayein, par wo zyada convenient nahi laga kabhi kabhi. Sales process mein clarity achhi thi, par mujhe thoda lagta hai ki billing aur invoicing ko thoda aur flexible banana chahiye tha taaki har ek client ka specific pattern match ho sake. Lekin overall, main khush hoon ki jo promises diye they uske near near close product aur services mujhe mile, jo mujhe start ke hisaab se laga nahi tha. Bas thoda aur transparency updates aur thoda aur customization option hone chahiye the, woh missed out laga.

    Trupti Vedant NayakTelangana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSales and pre-purchase

    Not sure I’d try it again

    Having used other software before, I found this one a bit lacking in a few key areas. The sign-up and invoicing process was straightforward enough – at least that worked well and I didn’t face issues setting everything up initially. However, the training and online resources didn’t match up to what I was used to previously. The database feature felt clunky and less intuitive, which slowed me down significantly. Also, the calling dialer had glitches that took longer to fix than I expected, and I often had to follow up with support multiple times. While I appreciated that there were automatic updates, they sometimes introduced more confusion rather than improvements. Overall, I didn’t find this software as user-friendly or reliable compared to other tools I’ve worked with before, and after the experience, I’m hesitant to rely on it again. I can only give credit for a decent payment process and a clean invoicing system; the rest didn’t really reach my expectations. So, probably I won’t choose this particular software in my future workflows unless I hear improvements that address these issues.

    Khushbu IyengarMizoram, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseTraining and onboarding

    Onboarding took longer than expected, balancing ease and confusion

    I found the training to be a mixed experience. Initially, I thought I'd get started quickly, but the onboarding process took much longer than anticipated, which made me feel a bit overwhelmed. Some parts of the training were clear and helped me understand how to use the software effectively, especially the features like the dialer and database integration. However, other sections were confusing and I ended up seeking assistance a couple of times because I wasn’t sure if I was doing the setup correctly. Given the overall length and complexity, I think I might need help again next time I dive deeper into advanced features or when new updates are rolled out. The automatic updates seemed to bring some improvements, but adapting to changes did add a bit of extra time to my learning curve. So, while there was value in the training, it wasn’t exactly quick or effortless, and future support might be necessary for me.

    Angad TyagiChhattisgarh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy