Training and onboarding were okay, not sure if they fully kept up
My experience with the onboarding and training started off pretty well. The initial sessions explaining the key features — especially how to use the calling tools and manage the database — seemed timely and reasonably clear. I could ask questions and get answers, which I appreciated. However, as I progressed through the setup stages, the responsiveness from the trainers got a bit slower. Sometimes my follow-up emails or questions took longer to get a reply than I expected, which made me wonder if they were keeping up with everyone or if my queries were lower priority. At one point, I waited a day just to hear back on a detail about automatic updates affecting the software dialer, which is quite critical for my workflow. Despite this, when they did respond, the information was useful and practical rather than generic. Overall, I’d say the training covered what I needed to know but pacing and response times in the middle segment left me feeling a little unsure about how supported I was going forward. If the team was a bit more proactive in communication, the entire onboarding process would feel tighter. So, to sum up for a friend, the training did the job but it wasn’t seamless or consistently quick with replies at all times.