didn't expect some things, in a good way
I was kinda skeptical before buying, you know, about whether the whole setup and invoicing process would be straightforward or messier than they say. Turns out the signup actually was smoother than I thought, which was a nice surprise. The database feature even though I imagined it pretty basic, had more options to organize contacts and link details dynamically, which fit my workflow better than expected. Training was also well-paced and not overwhelming like some courses I've taken before. That said, the automatic updates sometimes pulled in changes without much explanation, which threw me off just a bit. Still, the calling tools and dialer usually worked fine and telephonic support was ready whenever I had a question. So while most things matched or exceeded what I expected, the little unexpected hiccups in updates took away a star for me. Overall I’d say the product and service were pretty decent and I’m glad I went ahead with it, though a wee bit more heads-up about changes would have been perfect.