Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,764 published WFHI Reviews.

2,91,603 of 3,88,764 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,88,764 published

Back to the start of the list
  • 5 out of 55 of 5Verified purchaseBilling and payments

    Billing process bilkul smooth tha, quick response bhi achhi thi

    Main sabse pehle yeh bolungi ki entire billing and payment experience as a whole feeling bohat positive thi. Jab main pehli baar payment ke liye contact kar rahi thi, turant response mila. Wo log meri saari queries patiently sunte rahe aur detailed explanation bhi diye about invoices and recurring charges. Waise toh mujhe pehle thoda confusion tha ki payment portal smooth hoga ya nahi, but it was surprisingly straightforward aur clear instructions ke saath. Sign-up ke time software ne easily connect kar diya meri payment details ko without any issues. Mujhe lag raha tha ki yeh process quick aur hassle-free hona chahiye, aur waise hi hua. Har baar jab main unki team ko call karti thi in telephonic support for billing, they were really helpful and explained every step well. Yeh responsiveness itni achhi thi ki mera sense ban gaya ki agar koi bhi further payment related questions hongi toh main bina tension ke contact kar sakti hoon. Invoicing ki formatting bhi reasonable thi, koi complicated cheez nahi thi. Overall, entire payment journey bohat simple lagi, aur jab payment clear aur quickly process hua, toh mujhe pura lag raha tha ki yeh company apni services ko kaafi seriously leti hai.

    Sheetal BarmanGujarat, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Rozana support se mujhe thoda hairani hui

    Rozana support ka experience mere liye surprising raha kyunki main soch raha tha ki support sirf pehli baar contact karne pe help karta hoga, par asli mein roz main issues face karta raha. Kabhi dialer ka interface hang karta tha ya database sync nahi hota tha, toh support ko repeat calls karni padti thi. Har baar mujhe lagta tha ki ye issue jaldi solve hoga, par phir bhi second ya third call tak paani failta raha. Mujhe umeed thi ki support system zyada proactive hoga par mujhe lagta hai ki wo slow response dete hain. Ye connectivity aur communication ka problem roz repeat hua, mera overall experience thoda frustrating tha. Mujhe laga ki main baar baar explain kar raha hoon ki problem kya hai, par asar na hone ka surprise hua. Main abhi soch raha hoon ki aage bhi same delays rahenge ya nahi, par abhi ke liye main disappointed hoon is support behavior se.

    Chetan KapadiaHaryana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseBilling and payments

    Billing process thoda confusing tha, shayad phir bhi karungi

    Jo billing aur payment steps thi, unka order mujhe thoda ajeeb laga. Pehle sign-up ke baad invoice kaise ayegi, aur payments kaise honge, yeh clear nahi tha. Payment gateway thik tha, par kabhi kabhi mujhe lagta tha ki steps clear tarike se explain nahi kiye gaye the. Training mein bhi thoda brief tha, toh mujhe support ko baar-baar phone karna pada yeh samajhne ke liye ki kya karna hai. Par haan, ek baat toh theek thi ki automatic updates se database hamesha up to date rehta tha, jo ek achhi baat hai. Overall, main kahe sakti hoon ki thoda patience chahiye tha poora process complete karne ke liye. Mai shayad next time bhi try karungi, par chahungi ki steps thode aur simple hon.

    Bhavana SenOdisha, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerBilling and payments

    billed properly but next time shayad fir help chahiye hogi

    Jab funding ki baat aayi toh payment aur invoice system ne kaam kiya jaise hona chahiye tha. Sign-up ke baad invoice timely aagi aur sab details sahi thi. Iska matlab yeh hua ki process smooth raha overall, par thoda lagta hai hoga ki shayad agli baar kuch technical ya procedural help fir leni padegi. Payment portals mein thoda delay ya glitches aaye jab update ho rahe the, toh support call karni padi baar baar. Mujhe laga main khud try kar sakti hoon, par fir bhi support se baat karna useful tha. Ab dekhte hain agli baar system zyada seamless hota ya nahi; tab tak experience kaafi consistent lag raha hai.

    Farida Omkar RaiMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSales and pre-purchase

    Jo log thode tech savvy hain, unke liye ye theek hai

    Sales process aur pre-purchase steps samajhne mein delay thoda sa laga, par overall flow ko dekhte hue, lagta hai ki ye un logon ke liye zyada suitable hai jo remote workflows ke software mein basic ya intermediate knowledge rakhte hain. Mujhe laga tha ki shayad sab kuch zyada linear hoga, par thoda scattered way mein mujhe kuch steps milke progress karni padi, jo thoda confusing tha kabhi kabhi. Lekin, training aur onboarding me jo support aur telephonic assistance mili, wo kaafi helpful rahi. Payment aur invoice process clear aur uncomplicated tha, joh ek achhi baat hai. Jo users completely beginner hain, unhe shayad pehle basic remote workflow tools ka experience lena chahiye, tabhi wo yeh platform smoothly use kar payengi. Dialer aur database software ka feature acha hai, magar thoda technical understanding zaruri hai. Shayad agar step-by-step flow zyada simplified ho, toh ye sab ke liye accessible ho jaye. Overall, mujhe laga ki main apne pace se chali aur samjha, aur ye tabhi feasible laga jab support frequent tha.

    Kalpana KaleManipur, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSales and pre-purchase

    Suitable for anyone who values clear communication

    I found the sales team to be quite responsive to my queries before purchasing the software. They didn't rush me or push hard for a sale but answered my questions clearly and patiently. Though I was undecided at first, their approach helped me make an informed decision without pressure. This service would suit someone who needs straightforward and helpful guidance during the sales process but might not be ideal for those expecting instant detailed demos or personalized consultations. Overall, their communication was warm and professional, which made the pre-purchase experience comfortable and transparent.

    Tarun BhatiaChandigarh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceBilling and payments

    Setup aur ongoing process dono mein frustration tha

    Maine billing and payments ka setup kiya WFHI ke saath aur overall mera experience raha hai ki dono, one-time setup aur ongoing process, mein challenges the. Initial register karne ke dauran invoice create karne mein kuch problems ayi jo mujhe samajh nahi aayi turant, is wajah se mujhe bar-bar unka support call karna pada. Yeh setup phase thoda tedious tha, aur mujhe laga ki thoda zyada manual intervention required tha, jo frustrating raha. Baad mein billing ke ongoing updates milne lage, par wo har baar automatic nahi hote the, jiski wajah se mujhe baar-baar check karna padta tha ki koi update toh miss nahi hua hai. Payment karne ke liye process thoda slow lagta tha kabhi kabhi, aur invoices mujhe thik samay par nahi milte the. Support system theek se responsive nahi lagta tha kabhi, toh is wajah se frustration badh gaya. Dono, setup ka taqatwar start nahi tha aur ongoing process bhi regularly smooth nahi tha. Pure process mein overall frustration zyada tha, jo mujhe disappointment deta hai.

    Rahul DeshpandeLadakh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support was lacking, confidence low

    Throughout my interactions with the support team, I found it hard to feel reassured about the product. Initially, the responses were slow and sometimes unclear, which gave me doubts about the reliability of telephonic support. Although they were polite when they did respond, the delay made me question if help would be available when I really needed it during busy days using the dialer and database features. On the positive side, I did appreciate that the automatic updates generally worked without causing disruptions, which meant the software was relatively stable once set up. However, the onboarding flow itself raised some questions that support couldn't confidently answer. This combined with the billing queries I had, which took longer than I expected to resolve, left me uneasy. In summary, while the software functionalities like calling tools and database access met my expectations to some extent, the communication and support experience fell short, reducing my overall confidence in the service.

    Seema ChandraUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSoftware and access

    Surprised by the delay in initial software access

    I expected to be up and running quickly, but it actually took longer than anticipated to get full access to the software suite. The sign-up itself was fine, but some features remained locked for a day or two, which was unexpected. On the plus side, the automatic updates during that waiting period seemed to be rolling out without any issues, so I knew the system was being maintained. When I finally accessed the dialer and database tools, they functioned as promised without crashes or lags. I suppose the slight delay was a surprise but not a dealbreaker for me. I just wish there had been clearer communication explaining why it took that long, instead of me wondering about the hold-up. Otherwise, once started, things worked fairly smoothly overall, which balanced my experience to some extent.

    Rajesh SarinMaharashtra, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support hours bilkul suit nahi karte

    Mujhe lagta hai ki jo telephonic support ka timing hai, wo mere kaam ke hours se match nahi karta. Training lene ke dauraan, jab mujhe koi doubt hua toh support available nahi tha, is wajah se mujhe bahut frustrate feel hua. Woh jab bhi milta, toh poora samay mera kaam band kar ke call karna padta tha, jo ki har roz possible nahi tha. Onboarding flow thoda complicated tha, lekin support ki kami se delay hua aur training ka maqsad adhoora reh gaya. Agar ye timings flexible hote toh main use karne mein zyada comfortable feel karti. Abhi bhi lagta hai ki yeh product kaafi achha hai, par support hours par kaafi kaam ki zarurat hai agar humare jaise log jo fixed hours mein kaam karte hain, unke liye use karna ho toh.

    Namita VenkatesanTelangana, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy