Support was lacking, confidence low
Throughout my interactions with the support team, I found it hard to feel reassured about the product. Initially, the responses were slow and sometimes unclear, which gave me doubts about the reliability of telephonic support. Although they were polite when they did respond, the delay made me question if help would be available when I really needed it during busy days using the dialer and database features. On the positive side, I did appreciate that the automatic updates generally worked without causing disruptions, which meant the software was relatively stable once set up. However, the onboarding flow itself raised some questions that support couldn't confidently answer. This combined with the billing queries I had, which took longer than I expected to resolve, left me uneasy. In summary, while the software functionalities like calling tools and database access met my expectations to some extent, the communication and support experience fell short, reducing my overall confidence in the service.