You made the support process take effort but in a sensible order
I want to give feedback on how you structured the support steps when I first engaged with your team. At the start, it was clear you had planned the sequence carefully from sign-up through onboarding, which made the initial phases manageable. You made me go through some basic training first, which set the groundwork before diving into more technical questions about the calling tools and database. That sensible order helped me avoid confusion and reduced repeated queries. However, the back and forth during phone support required a fair bit of patience and effort on my side. You never skipped steps, which means every answer was thorough but often needed additional clarifications before I fully understood the solution. It sometimes felt laborious to keep up, but it was logical and prevented me from missing important details. I appreciate you didn’t rush but instead ensured I built knowledge piece by piece, even if it took some extra time. Overall, the effort required on my behalf was significant at times, but the stepwise approach you followed made it more effective than it would have been otherwise, so I think that balance worked well.