Responsive support, with one notable standout moment
Throughout my interaction with WFHI, the responsiveness of their support was fairly decent. My experience with calling their help line was usually met with polite and timely replies, especially regarding questions about the database feature and how automatic updates influenced the workflow setup. While some queries took a bit longer to resolve, particularly those involving detailed software training topics, the overall tone and approach remained quite professional. One standout aspect was how the telephonic support handled a particularly tricky issue during the dialer setup; their patience and clarity then left a positive impression. Admittedly, there were instances where the support was less quick than I'd wished, but this did not mar my experience significantly. So, I consider the support effort balanced, with more strengths than weaknesses.