Call support had its moments but effort was manageable
Using this software day to day offered a mixed bag when it came to support and communication. On one hand, the telephonic support was friendly and usually answered within a reasonable time, which was great for urgent questions. On the other hand, some issues we faced seemed to take longer to get fully resolved, especially when deeper database configuration was needed. The software itself worked well for routine calling duties, and automatic updates didn’t disrupt our work much. However, certain workflow glitches cropped up occasionally, requiring additional calls or emails to support. That meant there was some ongoing effort from our side to keep things running smoothly. Ultimately, the balance felt fair: good availability of support, even if resolution times were not always immediate. We felt fairly supported but with a recognition that patience and persistence were key to navigating ongoing improvements.