Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,565 published WFHI Reviews.

2,91,453 of 3,88,565 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,88,565 published

Back to the start of the list
  • 2 out of 52 of 5Verified purchaseBilling and payments

    My experience with WFHI's billing and payment support was quite disappointing. The response to my qu

    My experience with WFHI's billing and payment support was quite disappointing. The response to my queries took longer than expected, making the whole process feel more drawn out and stressful than it needed to be. While the invoice was eventually accurate and clear, getting clarifications required several follow-ups, which was frustrating. The lack of quick and straightforward communication gave an impression that the billing system wasn't very user-friendly or well-coordinated. I can't say the procedures were altogether bad, since the payment system itself functioned properly, but the support around it definitely left me feeling a bit uneasy about the overall process.

    Tara UpadhyayNagaland, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSales and pre-purchase

    Would use the platform again despite some repeats

    In the sales and pre-purchase process, I found that there was a fair amount of repetition in the information I had to provide, and at times I was waiting on confirmation longer than expected. Although most details were consistent, submitting some data twice and following up for status updates slowed the progress. The sign-up and invoicing steps did come through without critical problems, and the explanations offered over the phone were straightforward and helpful. Because of this, I wouldn’t be deterred from using the platform again if needed, but I would factor in these inefficiencies. Overall, the experience was utilitarian but not seamless. The delays and redundant data entry were minor drawbacks weighed against prompt communication and fairly transparent payment procedures. In the end, I consider that the system works sufficiently well to recommend a second try, just with an expectation of some waiting and repeated steps.

    Parth RamachandranMizoram, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerTraining and onboarding

    Training onboarding me consistency achhi thi par thodi slow thi

    Maine training aur onboarding process ko daily use ke hisaab se dekha toh overall experience acha raha. Shuru mein setting thodi tricky lagi thi par jaise-jaise din guzarte gaye training modules kaafi clear lage. Har din naye tools jaise dialer aur database feature ke sath familiar hona easy tha, aur automatic updates se naye features smoothly integrate ho gaye. Lekin kabhi kabhi call tools me thodi delay hoti thi jo thoda distracting tha. Onboarding ke baad bhi jab kisi confusion hoti toh support team ne promptly guidance di. Software onboarding se lekar real daily use tak transition seamless tha, bas thoda aur speed optimization training flow me honi chahiye thi. Overall, halke-phulke glitches ko chhod kar training samajhne me madad mili jo mere liye important thi, toh mai is experience ko 4 star dedungi kyunki thoda aur better ho sakta tha.

    Sneha KumarRajasthan, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Support ne issue hal karne ke steps ko logically arrange kiya

    Main support team se kaafi baar baat kar chuki thi, isliye mujhe pata tha ki unka approach thoda repetitive ho sakta hai. Lekin mujhe yeh pasand aaya ki jab maine dialer mein ek issue bataya, toh unhone har step ko logical order mein rakha tha. Pehle woh problem samajhne ki koshish karte hain, phir mujhe wo simple instructions dete hain, jaise ki software restart karna, database sync check karna, aur finally settings reset karna. Kabhi kabhi unko phir se wahi cheeze repeat karni padti hain, jo thoda tiring ho jata hai, lekin overall mujhe lagta hai ki yeh process kaafi effective tha. Telephonic support ne mere queries ka jawab timely diya, aur jab mujhe doubt hua toh unhone patiently samjhaya. Yeh approach mujhe acha laga kyunki main janti hoon ki har baar naye support staff ke saath naye tareeke se explain nahi karna padta. Bas thoda patience chahiye hota hai, par main satisfied hoon ki mujhe help mil gayi.

    Maitri KaulPunjab, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Too much time wasted finding basics

    I started with the hope that the support would guide me through quickly, but unfortunately, it took much longer than I expected to find the simple info I required. The database feature seemed promising at first, but I ended up struggling to locate how to update my details. Calling the support center was another ordeal; the person on phone took a lot of time explaining the same points over and over. The onboarding flow wasn't user-friendly, and I spent nearly an entire day just trying to navigate through the software without much help. Even after multiple attempts, the training didn’t clarify the telephonic tools thoroughly, leaving me confused about the dialer's functions. It felt like the automatic updates changed things without making it easier to follow what was new or different. I also found the invoicing process complicated, and it was unclear when exactly payment was due. Overall, the communication and support left me frustrated due to the amount of time and effort spent figuring out apparently simple tasks. I was hoping for a smoother, quicker experience but instead encountered a lot of delays and unclear directions.

    Uday MahajanAssam, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Response time se zyada better expectation tha

    Mainne WFHI se software aur training buy kiya tha, lekin unke response time se thoda disappointed raha. Jab bhi help ke liye call kiya, unka telephonic support kaafi slow tha aur preferred queries ko jaldi handle nahi karte. Database ka feature to kaam chalane layak tha, par dialer mein kabhi kabhi bugs aate rahe. Payment aur invoicing ka process thoda complicated tha, documentation clear nahi thi. Automatic updates kuch fayda nahi diye, kabhi kabhi unhone problems badha diye. Jo achha tha wo yeh tha ki sign-up flow simple tha, basic details jaldi fill kar leta hai. Lekin overall, main jyada expectation lekar gaya tha, kyunki they should have responded quicker and been more supportive at every step bharosa karne ke liye.

    Alok BhonsleChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceTraining and onboarding

    Training experience thoda mixed sa laga, par overall theek tha

    Mujhe lagta hai training aur onboarding ka experience thoda mixed raha. Jo log support dete the woh generally responsive the, matlab jab bhi main koi question poochta tha toh jawab milta tha, par kabhi-kabhi thoda late hota tha response. Mera yeh bhi maana hai ki shayad unke paas jyada queries hoti hongi, isliye delay ho sakta hai. Software ki jo training modules the, woh achhe tarike se tayaar kiye gaye the, par main thoda zyada direct aur timely guidance expect kar raha tha. Onboarding process smooth tha overall, par jab kabhi bhi mujhe kisi cheez mein assistance chahiye thi, toh lagta tha thoda waiting time zyada ho jata hai. Wo bhi tha ki new features ya updates ki wajah se thoda confusion bhi hua starting mein, toh uss aspect mein thodi aur clarity helpful hoti. Phir bhi, mujhe lagta hai ki unka support staff sincere tha aur practically help karne ki koshish kar raha tha, toh mujhe jyada problem feel nahi hui.

    Sachin AwasthiRajasthan, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Surprisingly easy steps but might need help again

    Before buying the software, I was a bit unsure how much assistance I’d need during the setup and onboarding. Surprisingly, the initial contact with sales was quite alright, maybe even simpler than I thought it would be. The steps for sign-up, payment, and initial training felt logically ordered and not overwhelming. Still, I noticed that some of the explanations given during sales were a bit high-level, and I wasn’t sure if I fully understood all the features on offer. This made me wonder whether I’d have to reach out again for help once I started using the calling tools and database features more intensively. I liked that the team was reachable and polite when I did ask questions, but it’s possible I might need to call back if new issues pop up or if I want to explore upgrades. It surprised me that the sales process did not feel pushy or rushed at all, which made me trust their communication. However, because some parts still seem a little complicated upfront, I’m not fully confident I won’t need priority assistance in future. All in all, it was a positive experience, but I’m not entirely sure I’m done with asking for help just yet.

    Reema Ujjwal ChitaleDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceTraining and onboarding

    Training was meh, not really a fit with my timings

    So, I tried going through the training and onboarding stuff but honestly, the hours it was set for didn’t really match with the time I actually work. I was mostly free in the late evenings, but training sessions always seemed to be scheduled in morning or early afternoon. That made it tough to keep up with the material. I wish there had been more flexibility or recorded sessions because I couldn’t join all live ones, and the recordings weren’t very detailed. On the plus side, the basic software walkthrough was decent and helped me understand the key features without much hassle. However, the overall onboarding felt a bit rushed and not suited to someone with odd working hours. If you have regular 9-5 availability, maybe it’s better, but for me, it felt like the timing issues really held me back from getting the best out of their training system.

    Varun ChopraMaharashtra, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support timing mein thoda adjustment chahiye tha, tabhi perfect hota

    Main apni working hours ke hisaab se support ko use karne ki koshish karti hoon. Generally, main din ke baad ya shaam ke time par software ka problem solve karna chahti hoon. Lekin jab maine support call kiya, toh pata chala ki wo hours meri shift timing se thoda alag hain. Support team ne help ki par vo time milna mere liye convenient nahi tha. Software updates automatic hote hain, lekin jab dusre tools ya dashboard pe kuch confusion hota hai, toh call karna padta hai. Kabhi kabhi wait zyada hota hai jab main call karti hoon jo mere kaam ke samay bilkul suit nahi karta. Par support staff jo baat kar raha tha, wo professional tha aur samjhane ki puri koshish ki. Shayad agar support timing meri working window se match karta toh experience better hota. Overall, support ka mood support karta hai, par timing fit nahi baithti meri daily routine ke saath.

    Revathi AroraGoa, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy