Surprisingly easy steps but might need help again
Before buying the software, I was a bit unsure how much assistance I’d need during the setup and onboarding. Surprisingly, the initial contact with sales was quite alright, maybe even simpler than I thought it would be. The steps for sign-up, payment, and initial training felt logically ordered and not overwhelming. Still, I noticed that some of the explanations given during sales were a bit high-level, and I wasn’t sure if I fully understood all the features on offer. This made me wonder whether I’d have to reach out again for help once I started using the calling tools and database features more intensively. I liked that the team was reachable and polite when I did ask questions, but it’s possible I might need to call back if new issues pop up or if I want to explore upgrades. It surprised me that the sales process did not feel pushy or rushed at all, which made me trust their communication. However, because some parts still seem a little complicated upfront, I’m not fully confident I won’t need priority assistance in future. All in all, it was a positive experience, but I’m not entirely sure I’m done with asking for help just yet.