Too much time wasted finding basics
I started with the hope that the support would guide me through quickly, but unfortunately, it took much longer than I expected to find the simple info I required. The database feature seemed promising at first, but I ended up struggling to locate how to update my details. Calling the support center was another ordeal; the person on phone took a lot of time explaining the same points over and over. The onboarding flow wasn't user-friendly, and I spent nearly an entire day just trying to navigate through the software without much help. Even after multiple attempts, the training didn’t clarify the telephonic tools thoroughly, leaving me confused about the dialer's functions. It felt like the automatic updates changed things without making it easier to follow what was new or different. I also found the invoicing process complicated, and it was unclear when exactly payment was due. Overall, the communication and support left me frustrated due to the amount of time and effort spent figuring out apparently simple tasks. I was hoping for a smoother, quicker experience but instead encountered a lot of delays and unclear directions.