Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,424 published WFHI Reviews.

2,92,073 of 3,89,424 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,418 matching

Back to the start of the list
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support was notably better than what I used before

    I have used other remote workflow tools in the past, and I was surprised by how much better the support from WFHI is. Usually, you get stuck waiting for a long time, or the help provided is generic and not very useful. But here, when I had issues with the dialer and database syncing, the telephonic support was responsive and more on point. They didn’t just give standard answers but tailored guidance that worked for my situation. The communication was direct and clear without unnecessary jargon. I wasn’t expecting much but was pleasantly surprised at how swift and efficient the responses were. This made me feel I could rely on them when I run into problems. Compared to others I used, this experience stood out as the best so far and I think it reflects well on their training and knowledge of their software. It definitely exceeded my expectations in the support area.

    Chandan RadhakrishnanOdisha, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support ne samajhne me delay kiya, samay bigad gaya

    Main aapse direct baat karna chahti hoon ki aapka support system mujhe utna helpful nahi laga. Jab maine dialer aur database setup karne mein madad maangi thi, toh response slow tha aur baar-baar wahi basic baatein repeat karwani padin. Aapka staff call par kafi samay milta nahi tha, waiting time itna lamba tha ki mujhe apna kaam rukna pada. Jab finally kisi ne problem samjhi tab samasya half resolved thi kyunki communication me confusion tha. Yeh experience mujhe samajh aaya ki shayad mujhe phir se help leni padegi, par dil se darr lagta hai ki fir wahi process repeat hoga. Aapka automatic updates feature shayad thik hai, par jab tak support broadband ki tarah active nahi hoga, customers ko asar padega. Sign-up aur payment process fine tha, bas support me improvement chahiye. Agar aap support me thoda proactive hote aur chhoti baatein jaldi samajhte, toh shayad yeh moment achha hota.

    Vandana BakshiJharkhand, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    The process didn’t quite click at the start but some parts were okay

    Initially, I found the ordering of steps in the onboarding a bit off. The support did provide help when contacted, but some guidance felt out of sync with what I needed to do next. For example, I got instructions on using the calling tools even before my database was properly set up, which was confusing. I felt that if the sequence was more logical, it would help users get going smoother. Still, the telephonic support was patient and tried to resolve each question as best they could, even if the overall flow was lacking. The automatic updates came through regularly and didn’t disrupt my usage much, so I’ll say that part worked well. Invoicing was clear and on time, which made payments easier. Despite some misalignments in support communication and process order, a small moment of clarity came when I finally managed to test calling feature properly. Overall, I wasn’t fully satisfied, but it wasn’t a total disappointment either.

    Vinay MathewNagaland, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Surprised by how promptly they answered my technical queries

    I was actually surprised by the support responsiveness from the start. Usually, I brace myself for waiting or for vague responses, but here the team was consistently quick and clear. The moment I reached out with questions about the dialer settings and the database synchronization, I got thorough guidance within a short time. This helped me adapt my workflow without losing much time. The onboarding training complemented their support well, providing enough detail for me to get running confidently. Though I wasn’t expecting miracles, this solid responsiveness made a difference in how comfortably I felt using the platform early on. The calling tools worked well throughout the week, with only minor hiccups that were promptly addressed. Invoice and payment processing was also smooth, and the automatic updates didn’t disrupt my routine. It’s clear they keep an eye on user experience and technical stability. Such efficient communication isn't something I take for granted, so I’m pleased I picked their software and training. It makes me more inclined to continue using it and to reach out again if needed.

    Esha DevanAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Maine socha tha easier hoga, par kuch cheezein complicated nikalin

    Jab main ne training aur onboarding ko start kiya toh mujhe laga ki ye ek baar ka process hoga, bas thodi si practice ke baad main chalti rahungi. Par reality mein lagta hai ki isme har step pe baar baar aapko updates aur changes ke liye ready rehna padta hai. Support se baat karte waqt bhi kaha gaya tha ki problems quickly solve ho jayengi, par kai baar mujhe lagta tha ki mujhe khud hi jyada explore karna pad raha hai. Sign-up aur payment cycle theek tha, invoice timely mila, ye ek accha part tha. Lekin jo calling tools aur sync karne wali settings thi, wo mujhe thodi confusing lagi. Main sochti thi ki ye sab setup karne ke baad asani hogi, lekin kaam ke beech mein thoda waqt dena pad raha hai adjust karne ke liye. Acha ye hai ki main support ko call kar sakti thi jab bhi laga ki kuch clarify karna hai, lekin expectation se result thoda different mila.

    Jahnavi SomaiyaGujarat, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support thodi tiring thi, zyada severe guidance nahi mili

    Honestly, mujhe laga support system is baar thoda exhausting raha because mujhe kaafi cheeze khud se samajhni padhi. Jab maine software ke dialer ka setup karne ki koshish ki, outcome thoda confusing tha kyunki clear step-by-step instructions nahi diye gaye. Jab support phone kiya, to kuch madad toh mili, par zyada tar waqt mujhe apna homework karna pada aur pehle se hi kaafi cheeze samajhni thi. Maine baar baar wohi cheeze explain karni padhi jo already training mein cover hui thi, jo thoda frustrating tha. Support ne jo details di thi, woh partial lagi mujhe, especially jab technical queries ke baare mein baat ki. Automatic updates ne kuch cheezon ko clear kiya, par mujhe laga professional guidance thoda kam tha jo overall experience ko thoda weigh down karta hai. Ye thoda weariness create karta tha ki baar baar troubleshoot karna pad raha tha bina proper direction ke. So, support system helpful tha lekin zyada se zyada self-effort bhi chahiye hota usko fully use karne ke liye.

    Gauri TrivediTelangana, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support toh mila par expect zyada tha

    Maine support ko kaafi baar contact kiya especially dialer aur database features ke regarding. Pehli baar toh response better tha, lekin gradually mujhe laga wo thoda slow ho raha hai. Call pick karne mein time lagta tha aur kabhi kabhi jo information chahiye hoti thi wo clear nahi milti thi. Maine jo problems batayi thi unka solution partial mila, matlab kuch cheeze work karti hain, kuch nahi. Kabhi kabhi lagta tha repeat kar raha hoon apni baat. Communication thoda inconsistent tha, jitna expect kiya tha usse kam mila. Par haan, log polite the aur try kar rahe the help karne ki. Overall, support ka experience thoda mixed raha, jaise ki kabhi acha kabhi average.

    Dhanush AhluwaliaUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    You need to know that your telephonic support does not align well with the hours I actually work. Th

    You need to know that your telephonic support does not align well with the hours I actually work. There were multiple occasions when I called for help with the dialer and database features, and it took too many hours before someone was available to assist. This delay disrupted my work and made me hesitant to rely on support when I needed it most. The automatic updates are a fine feature, but when issues arise, the support response time is what really matters, and that did not match my expectations. The sign-up and payment process was smooth, but without timely support during work hours, there’s a serious inconvenience that needs addressing on your end.

    Angad SehgalChandigarh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Dialer was hit or miss

    Sometimes the dialer worked perfectly, and other times it was frustratingly slow. Chat support was fine, but they didn’t always follow up like I hoped. So, mixed feelings overall.

    Arjun JoshiKarnataka, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Dependable daily support with minor delays

    Using WorkFromHomeIndia’s software over several weeks gave me a pretty good sense of their day-to-day support and communication. Most times, when I had questions about dialing tools or navigating database features, the telephonic support was helpful and polite, usually resolving my queries within a reasonable timeframe. The priority assistance worked well for more urgent matters, though occasionally I noticed a slight delay in response, especially during peak hours. Overall, the updates pushed automatically integrated smoothly without disrupting my workflow, which I really appreciated since it kept things current without hassles. Billing was straightforward after the initial sign-up and invoicing, with clear payment instructions. While I found the training valuable, especially on setting up workflows, I often had to explore the system myself to fully grasp some features. Still, the overall communication experience was solid, and knowing support was a call away gave me confidence. The small wait times sometimes felt a bit frustrating but were not a deal-breaker.

    Jyoti MohanMeghalaya, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy