The process didn’t quite click at the start but some parts were okay
Initially, I found the ordering of steps in the onboarding a bit off. The support did provide help when contacted, but some guidance felt out of sync with what I needed to do next. For example, I got instructions on using the calling tools even before my database was properly set up, which was confusing. I felt that if the sequence was more logical, it would help users get going smoother. Still, the telephonic support was patient and tried to resolve each question as best they could, even if the overall flow was lacking. The automatic updates came through regularly and didn’t disrupt my usage much, so I’ll say that part worked well. Invoicing was clear and on time, which made payments easier. Despite some misalignments in support communication and process order, a small moment of clarity came when I finally managed to test calling feature properly. Overall, I wasn’t fully satisfied, but it wasn’t a total disappointment either.