Support ne samajhne me delay kiya, samay bigad gaya
Main aapse direct baat karna chahti hoon ki aapka support system mujhe utna helpful nahi laga. Jab maine dialer aur database setup karne mein madad maangi thi, toh response slow tha aur baar-baar wahi basic baatein repeat karwani padin. Aapka staff call par kafi samay milta nahi tha, waiting time itna lamba tha ki mujhe apna kaam rukna pada. Jab finally kisi ne problem samjhi tab samasya half resolved thi kyunki communication me confusion tha. Yeh experience mujhe samajh aaya ki shayad mujhe phir se help leni padegi, par dil se darr lagta hai ki fir wahi process repeat hoga. Aapka automatic updates feature shayad thik hai, par jab tak support broadband ki tarah active nahi hoga, customers ko asar padega. Sign-up aur payment process fine tha, bas support me improvement chahiye. Agar aap support me thoda proactive hote aur chhoti baatein jaldi samajhte, toh shayad yeh moment achha hota.