Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,576 published WFHI Reviews.

2,92,190 of 3,89,576 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,443 matching

Back to the start of the list
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Getting support took some effort, but I managed well

    When I needed help using the calling tools and dialer, I reached out to support. Initially, I had to wait a bit on the phone line before connecting with an agent, which was a little frustrating. However, after that, the person assisting me was quite knowledgeable and walked me through resetting the database filters I couldn't figure out myself. They handled the session patiently and walked step by step through the process, which I appreciated. During the call, they also mentioned that ongoing automatic updates should fix some minor bugs that affected call logging. Since I was able to perform the recommended actions myself after the call, I think I would be able to handle common issues in the future without too much assistance. Still, I wouldn’t hesitate to contact support again if needed, even though it took some effort this first time around to get the help I needed.

    Gauri ZachariahBihar, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Setup to thoda missing tha, par overall acha tha

    Jab main WFHI software par kaam kar rahi thi, toh mujhe laga ki setup phase kaafi detailed tha, specially jab maine database aur dialer tools use kiye. Ek baar initial setup complete ho gaya, toh daily chalane mein kaafi smooth experience raha, jo ki mujhe boost kar raha tha productivity mein. Lekin itna kahungi ki kuch chizein jaise ki certain automatic updates ke instructions thode clear nahi the, jinke karan mujhe support team se baar baar contact karna pada. Support ne turant help ki, par mujhe laga ki ye thoda zyada ho jaata agar onboarding ke dauraan woh cheezein pehle se hi saaf bata di jaati. Still, overall, continuous assistance ki zarurat zyada nahi padti thi, par ek-do baar zaroori lagti thi jab main naye features samajhna chahti thi.

    Prerna Sheetal UpadhyayPuducherry, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Satisfied overall despite some repeated explanations

    I generally felt well supported when I contacted WFHI's telephonic support. The team was responsive and tried to address my queries thoroughly. However, there was noticeable repetition during calls; I sometimes had to explain my situation more than once, which added to wait times. Despite this, the staff was patient and the resolution came through eventually. The communication could be improved by remembering previous details better, but the overall feeling was positive. This kept me engaged and confident in using the software, even if the support process was a bit slow occasionally for my taste.

    Nakul ChitaleRajasthan, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support was hit and miss on clear explanations

    The telephonic support experience wasn’t very smooth overall. When I called, sometimes the explanations were straightforward and helped clear up my doubts quickly, which I appreciate. Yet at other times, the responses I got seemed overly technical or vague, leaving me more confused than certain. The people on the line were polite, so I can't fault the attitude, but clarity definitely varied. Sometimes I had to ask multiple questions before I understood the solution or next step, which was frustrating. On the plus side, the callback promises were generally kept, and I didn't have to wait too long between calls. But the lack of consistent explanation made the process slower and felt inefficient. There were a few points where support helped with navigation of the interface or gave quick tips, and those were good moments. Still, I wish overall communication had been clearer because that would have saved me time and extra calls. Support had its good sides but didn’t meet expectations consistently for clear guidance and explanations throughout.

    Ujjwal KapoorPunjab, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support has its ups and downs: waiting but some helpful moments

    I have mixed feelings about the telephonic support I received. On one hand, the representatives I eventually spoke with were patient and knowledgeable, which helped resolve a complex issue with the database feature that was blocking my workflow. On the other hand, getting through to them involved repeated callbacks and quite a bit of time on hold each occasion. Sometimes the support scripts felt rigid, and I had to explain my problem multiple times in different ways before I felt understood. There were moments when it seemed like I was transferred unnecessarily or asked to wait without any update. The ordering of the steps in their troubleshooting felt somewhat disorganized, leading to some frustration about efficiency. Nevertheless, once a support agent really listened carefully, progress was made and solutions found. I suppose it's a trade-off between availability and quality that could be improved. All told, I found helpful points alongside less satisfying elements within the communication experience, so I remain cautiously hopeful about future interactions.

    Ajay PanickerMeghalaya, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support steps were okay, but I have mixed feelings

    I’ve had a pretty mixed experience with the support and communication system so far. The order of steps provided to resolve an issue seemed logical in many ways, as I was guided through troubleshooting before escalating to live help. This approach helped me try simple fixes first, which often did work. On the other hand, some parts of the process felt repetitive and a bit rigid, like it didn’t always adapt well to the issue’s specifics. At times, I felt like the support team would ask me to follow scripts that didn’t quite fit what I was facing, which was frustrating. The phone support was friendly enough but could occasionally take longer to connect or respond than I expected. While I did appreciate the clarity in instructions, I found myself having to revisit previous steps because some problems persisted beyond those routines. So, in the end, my view is fairly balanced: the framework for handling problems makes sense and does help, but it’s not an altogether seamless or consistently tailored experience. I think a bit more flexibility and quicker access to human support could improve the communication flow for others as well.

    Bhavana LimayeManipur, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Setup ke delays ne mujhe surprise kiya, lag raha tha simple hoga

    Mujhe yeh dekh kar surprise hua ki support se contact karne ke baad bhi kaafi time laga tak main setup start kar saka. Main expect kar raha tha ki onboarding aur training quick honge, par reality mein mujhe baar baar call karni padi taaki software ke dialer aur database features ko sahi tarike se chalaya ja sake. Telephonic support helpful the, lekin unka response time thoda slow tha jiski wajah se meri work progress affected hui. Invoice aur payment process thoda straightforward tha, lekin delays ne frustrating banaya overall experience ko. Automatic updates ne toh normally smooth kaam kiya, lekin un initial hurdles ki wajah se mujhe satisfaction kam mila. Overall, jo setup ka time laga, usne mujhe thoda stress diya jab main excited tha ki jaldi kaam karna shuru karun. Thoda better coordination aur faster support se ye improve ho sakta tha.

    Aneesh RaghavanUttarakhand, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    sab kuch theek tha, labels bas thoda confusing lage

    Overall mujhe WFHI ki support aur communication theek lagti hai. Jab bhi main call karta hun to telephonic support speedy aur polite hoti hai par thoda lagta hai ke training materials aur dashboard ke labels zyada clear ho sakte the. Kuch terms jo software mein use hue wo mere liye instantly samajhna mushkil tha, shayad beginners ke liye aur helpful explanations honi chahiye thi. But baaki jo flow tha, jaise invoice milna, payment aur updates sab manageable lage. Mujhe poora process zyada complicated ya overwhelming nahi laga, thoda help toh chahiye labels mein hi, par overall jo feeling hui woh hai ki sab kuch sufficient tha use karne ke liye. Iska matlab ye hai ki main continue kar sakta hun bina zyada stress ke.

    Naveen Vijay IyengarHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Just the usual back-and-forth with support, nothing fancy

    The software generally worked fine day to day after the first few tries, although nothing felt particularly smooth or frustrating either. Calling tools and the dialer behaved consistently once I was somewhat used to them. There were moments when I needed to reach out to support, and my experience was that while the assistance was polite and patient, responses did sometimes come with delays. It wasn’t a huge problem but I wouldn’t say it was stellar responsiveness either. Updates rolled out without major disruption, though a couple times I had to re-familiarise myself with some small feature changes. The invoicing and payment process was clear enough and did what it needed to. Overall, I’d say it isn’t a system that wowed me, but it got the job done alright. I’d probably tell a friend it’s fine for steady use but not something that stands out in any extraordinary way experience-wise.

    Urmila DeshpandeDelhi, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support steps logically arranged but mixed results

    The support team of WFHI was fairly responsive when I reached out about some issues. The steps they provided to troubleshoot initially seemed sensible and easy to follow. However, while some of the problems were resolved after following their guidance, others required multiple calls and still left me partially unsure. The order in which instructions were given usually made sense and I was able to carry out most actions without confusion. Their telephonic support was patient enough and they kept updating me about progress, but sometimes the hold times were longer than I expected. The software updates rolled out during this period didn’t hamper the fixes and in fact sometimes aligned with trying new features suggested by support. On the whole, the communication flow was practical and got a significant portion of the issue addressed, although it did not fully solve all aspects in one go. Despite this, I feel the efforts were adequate for the scale of problems I faced and the support sequence was structured enough to follow easily.

    Sheetal Mitali BhatiaDelhi, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy