4 out of 54 of 5Unverified experienceSupport and communication
Satisfied overall despite some repeated explanations
I generally felt well supported when I contacted WFHI's telephonic support. The team was responsive and tried to address my queries thoroughly. However, there was noticeable repetition during calls; I sometimes had to explain my situation more than once, which added to wait times. Despite this, the staff was patient and the resolution came through eventually. The communication could be improved by remembering previous details better, but the overall feeling was positive. This kept me engaged and confident in using the software, even if the support process was a bit slow occasionally for my taste.