Support steps logically arranged but mixed results
The support team of WFHI was fairly responsive when I reached out about some issues. The steps they provided to troubleshoot initially seemed sensible and easy to follow. However, while some of the problems were resolved after following their guidance, others required multiple calls and still left me partially unsure. The order in which instructions were given usually made sense and I was able to carry out most actions without confusion. Their telephonic support was patient enough and they kept updating me about progress, but sometimes the hold times were longer than I expected. The software updates rolled out during this period didn’t hamper the fixes and in fact sometimes aligned with trying new features suggested by support. On the whole, the communication flow was practical and got a significant portion of the issue addressed, although it did not fully solve all aspects in one go. Despite this, I feel the efforts were adequate for the scale of problems I faced and the support sequence was structured enough to follow easily.