Support was hit and miss on clear explanations
The telephonic support experience wasn’t very smooth overall. When I called, sometimes the explanations were straightforward and helped clear up my doubts quickly, which I appreciate. Yet at other times, the responses I got seemed overly technical or vague, leaving me more confused than certain. The people on the line were polite, so I can't fault the attitude, but clarity definitely varied. Sometimes I had to ask multiple questions before I understood the solution or next step, which was frustrating. On the plus side, the callback promises were generally kept, and I didn't have to wait too long between calls. But the lack of consistent explanation made the process slower and felt inefficient. There were a few points where support helped with navigation of the interface or gave quick tips, and those were good moments. Still, I wish overall communication had been clearer because that would have saved me time and extra calls. Support had its good sides but didn’t meet expectations consistently for clear guidance and explanations throughout.