Just the usual back-and-forth with support, nothing fancy
The software generally worked fine day to day after the first few tries, although nothing felt particularly smooth or frustrating either. Calling tools and the dialer behaved consistently once I was somewhat used to them. There were moments when I needed to reach out to support, and my experience was that while the assistance was polite and patient, responses did sometimes come with delays. It wasn’t a huge problem but I wouldn’t say it was stellar responsiveness either. Updates rolled out without major disruption, though a couple times I had to re-familiarise myself with some small feature changes. The invoicing and payment process was clear enough and did what it needed to. Overall, I’d say it isn’t a system that wowed me, but it got the job done alright. I’d probably tell a friend it’s fine for steady use but not something that stands out in any extraordinary way experience-wise.