Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,513 published WFHI Reviews.

2,92,144 of 3,89,513 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,431 matching

Back to the start of the list
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support order mein thoda confusion tha, tabhi laga ki click nahi kar raha

    Mujhe laga tha ki jab main telephonic support ko call karungi, toh steps ek clear aur logical order mein follow honge, but actual mein procedure thoda ulta-pulta laga. Pehle verification process quick tha jo achha hai, par jab main specific software related problem explain karne lagi, toh support team baar-baar alag alag instructions deti rahi, jo thoda confusing bana. Support wala banda helpful tha aur polite bhi, aur mujhe lagta hai ki woh genuine koshish kar raha tha solution dene ki, par jo sequence follow hua woh sensible nahi tha. Kuch cheezein jaise automatic updates ke baad options samajhne mein time laga, toh main apne end se bhi thoda slow rahi training lene mein. Overall main apna issue samjha payi, par delay aur scattered communication se experience thoda frustrating tha. Shayad agar steps thoda better organized hote, toh moment of clarity jaldi aata, tabhi mujhe lagta ki zyda acha result milta.

    Sanjana Tushar PandaAssam, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Not feeling very confident about the support.

    When I first reached out for help, I hoped the telephonic support would really back me up when problems arose. While the agents were friendly and polite, I often felt like I wasn’t entirely getting to the root of my issue. The communication sometimes felt slow, and I was left waiting on callbacks or updates longer than I expected. There was one time they helped me resolve a minor hiccup with the dialer, and I appreciated that quick resolution. But overall, the support felt a bit disorganized and not fully confident in handling complex questions. I wanted to trust that I would get clear guidance through the onboarding and software setup, but instead, I felt a bit left on my own at times. The process of signing up and getting invoiced was straightforward, which was a small positive in the mix. Honestly, if I were telling a friend about my experience, I’d say the support didn’t really inspire me to feel assured or encouraged about the product. It left me second-guessing how well they could assist if bigger problems came up down the road.

    Divya Lakshmi VermaJharkhand, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support achha tha but everyone ke liye nahin hoga

    Main soch raha tha ki WFHI ki support service mujhe future mein bar bar chahiye hogi, par ab thoda soch raha hoon. Telephonic support mein kaafi helpful responses mile, aur unhone mere kai queries achhi tarah samjhaaye. Lekin kabhi kabhi wait karna padta tha aur priority assistance thoda slow lagti thi, jo busy time mein thoda frustrating tha. Jo mujhe achha laga woh ye ke jab tak issue solve hua, unhone patience rakha, jo har kisi ke liye shayad favourable na ho. Jo log fresh hain ya jinko beginner level ki madad chahiye, unke liye ye support channel kaafi suit karega. Par jo log already kisi had tak software samajh chuke hain, unke liye shayad help ki zarurat kam padegi, aur wo dusra way se seekh sakte hain. Overall, mujhe lagta hai main aage bhi support le sakta hoon, par depending on situation ye sabke liye best solution nahi hai.

    Vishal ReddyDelhi, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support ne kuch theek kiya par overall mixed laga, phir bhi try karungi

    Aapki support team ki baat karun toh starting mein jab problema aya, aap log timely respond kiye jo mujhe acha laga. Lekin software ke kuch updates ne thodi gadbad create kar di jisse mera workflow ruk gaya. Jab main phir se help chahiye thi toh thoda delay hua aur mujhe lag raha tha ki shayad better response mil sakta tha. Overall communication theek-tha, par problems thodi zyada repeat hui iss dauraan. Kya main fir se use karungi? Shayad, kyunki jab kaam ki baat aayi toh help available thi, par aapko thoda aur pro-active hona hoga call handling mein.

    Sanjana KelkarOdisha, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support was okay but missing what I expected from previous tools

    Compared to other support services I have used, WFHI's telephonic assistance felt lacking in some ways. While the team was polite, the response did not meet the promptness I was used to. The training sessions seemed generic, lacking some practical insights I had experienced elsewhere. Also, when I needed detailed help with the software's database management feature, the support was slow and not very thorough. One thing I must say was fine was how the automatic updates ran quietly without disruption. Still, overall, I felt something was missing in terms of proactive help and personalized attention, which often made me hesitate.

    Deepa TyagiPunjab, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Hey, so I had a bit of a situation where something went wrong midway through using the WFHI software

    Hey, so I had a bit of a situation where something went wrong midway through using the WFHI software, and just wanted to share how it was handled. Honestly, it took way longer than I thought it would for support to get things sorted—like, I was hoping for a quick fix but ended up spending a couple of days back and forth. On the plus side, the people on the phone were really friendly, keeping the tone light rather than rushed, which I did appreciate. Training helped me understand the key tools, but when this one hiccup happened, I realized how much I still needed support. They finally fixed the issue, so all’s well that ends well, right? Just wish the process was a bit speedier because when you depend on the software for daily work, downtime is frustrating. I’d say the caring attitude wins you points, but the delay is something I wouldn’t want to go through every time. Hopefully next time it’ll be quicker or maybe there’s room for some automation in fixing such errors? That’d be neat!

    Swati ShenoyKerala, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    The support ended up meeting expectations in the end

    When I first reached out for support, I honestly expected a quicker and more direct resolution based on the onboarding materials and initial communications. I thought I’d be able to get my questions answered promptly and then move on without much hassle. In reality, the process took a bit longer than I’d hoped due to some back-and-forth clarifications and waiting periods. However, the phone support was patient and thorough, which somewhat compensated for the delays. Comparing this to my expectations, while it wasn’t as seamless as I envisioned, I didn’t feel left in the dark. I’m actually more reassured now about reaching out for help in the future because I know that the people on the other end are committed to assisting, even if it’s not lightning fast. So, while initially I thought I might avoid asking for help again due to the delays, I conclude that they do provide solid support, and I probably would contact them next time if needed. It’s not perfect, but it gets the job done with some patience. My outcome was good, better than expected because their persistence paid off in the end.

    Upasana DeoOdisha, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Reliable day-to-day support and communication for remote workflow

    When using WFHI software on a daily basis, the experience has been consistent and stable, which I would tell any friend to expect. The calling tools and dialer run smoothly throughout typical working days without causing significant disruptions or delays. Although there was an initial onboarding period, once past that point the telephonic support was straightforward and practical whenever I reached out. Their priority assistance means I never felt stuck for long. The database feature integrates well into my usual routine, simplifying tracking and managing contacts without much fuss. Automatic updates are pushed regularly and transparently, so the software is always current without needing my intervention. The invoicing and payment procedures have operated without hiccups and the sign-up process, while straightforward, also includes helpful prompts to keep it hassle-free. Simply put, it works quietly but effectively from day to day, which suits my needs very well. I’m glad I chose a service that delivers consistent support rather than flashy but unreliable features.

    Rishi RadhakrishnanPunjab, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support kaam ka tha, but thoda time laga shuru hone mein

    Starting mein mujhe laga ki support se jaldi solution mil jayega, par first calls mein thoda waqt lag gaya samajhne mein ki kaise onboarding process ko smoothly chalana hai. Training sessions achhi thin aur materials bhi clear the, par mujhe thoda confused feel hua jab payment aur billing queries raise ki thi. Support wale staff ne patiently helping kiya, aur finally dialer aur database use karna settle ho gaya after kuch din. Agar kisi ko poora samajh nahi aata, toh thoda patience chahiye hota hai, kyunki sab kuch ek dum perfect turant nahi chal sakta. Overall, main apne doston ko yeh kahungi ki support will take some time but after that it’s mostly fine.

    Amala ReddyChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support system toh acha tha but baaki sab thoda disappointing raha

    Mujhe laga tha ki WorkFromHomeIndia ka support itna weak nahi hoga, kyunki pehle jo maine doosre platform use kiya tha usme response time bada quick tha aur communication clear tha. Yahan pe support team se baat karte waqt thoda delay hota tha aur kabhi kabhi lagta tha ki mera issue samajhne mein thodi dikkat aa rahi hai. Training sessions bhi thode confusing lage, especially onboarding phase mein, jahan pe expected tha ki sab smooth hoga par kuch cheezein unclear thi. Software interface thoda outdated lagta tha mere hisaab se, jo ki pehle jo platform tha usme kaafi better tha. Dialer function main ek cheez acha laga ki calls automatically log ho jati thi aur database sync bhi sahi tha, par call quality kabhi kabhi inconsistent thi. Invoice aur payment process normal se thoda slow laga, aur documentation thoda scattered tha. Overall mujhe laga ki main better expectation lekar aaya tha lekin khud ko repeat usage ke liye confident nahi feel kar raha hoon.

    Manas BalakrishnanDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy