Not feeling very confident about the support.
When I first reached out for help, I hoped the telephonic support would really back me up when problems arose. While the agents were friendly and polite, I often felt like I wasn’t entirely getting to the root of my issue. The communication sometimes felt slow, and I was left waiting on callbacks or updates longer than I expected. There was one time they helped me resolve a minor hiccup with the dialer, and I appreciated that quick resolution. But overall, the support felt a bit disorganized and not fully confident in handling complex questions. I wanted to trust that I would get clear guidance through the onboarding and software setup, but instead, I felt a bit left on my own at times. The process of signing up and getting invoiced was straightforward, which was a small positive in the mix. Honestly, if I were telling a friend about my experience, I’d say the support didn’t really inspire me to feel assured or encouraged about the product. It left me second-guessing how well they could assist if bigger problems came up down the road.