2 out of 52 of 5Verified purchaseSupport and communication
Support was okay but missing what I expected from previous tools
Compared to other support services I have used, WFHI's telephonic assistance felt lacking in some ways. While the team was polite, the response did not meet the promptness I was used to. The training sessions seemed generic, lacking some practical insights I had experienced elsewhere. Also, when I needed detailed help with the software's database management feature, the support was slow and not very thorough. One thing I must say was fine was how the automatic updates ran quietly without disruption. Still, overall, I felt something was missing in terms of proactive help and personalized attention, which often made me hesitate.