The support ended up meeting expectations in the end
When I first reached out for support, I honestly expected a quicker and more direct resolution based on the onboarding materials and initial communications. I thought I’d be able to get my questions answered promptly and then move on without much hassle. In reality, the process took a bit longer than I’d hoped due to some back-and-forth clarifications and waiting periods. However, the phone support was patient and thorough, which somewhat compensated for the delays. Comparing this to my expectations, while it wasn’t as seamless as I envisioned, I didn’t feel left in the dark. I’m actually more reassured now about reaching out for help in the future because I know that the people on the other end are committed to assisting, even if it’s not lightning fast. So, while initially I thought I might avoid asking for help again due to the delays, I conclude that they do provide solid support, and I probably would contact them next time if needed. It’s not perfect, but it gets the job done with some patience. My outcome was good, better than expected because their persistence paid off in the end.