Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,89,468 published WFHI Reviews.

2,92,107 of 3,89,468 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,426 matching

Back to the start of the list
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Comfort mila working hours ke hisaab se, yeh sabse badi baat hai

    Mujhe lagta tha ki support ke samay main bahut pareshan ho jaunga kyunki mera working schedule kabhi fix nahi rehta. Lekin support timing jis tarah se design ki gayi thi, bohot fit baithi mere actual hours ke hisaab se. Jab bhi maine call kiya ya kisi batein clear karni thi, to zamanat ke mutabik log available mile, jo mujhe immediately problem ko discuss karne ki opportunity dete rahe. Matlab, mujhe aise lagta tha ki support team ne mere working hours samajhne ki koshish ki hai, aur us hisaab se assist karti thi. Pehle mujhe lagta tha ki shayad off hours mein problem aaye toh wait karni padegi, par ye expectation mera galat nikla. Ye flexibility mujhe kaafi bada relief deti thi aur mujhe lagta hai ki ye software ka ek strong point hai. Bina tension ke support milna, iss time work style mein aage badhne mein madad karta hai. To mujhe pura yaqeen hai ki main isko use karta rahunga aur suggest bhi karunga jinke liye support timing ek badi priority hai.

    Vijay VermaKarnataka, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support ka order thik nahi tha

    Maine jab support ke liye call kiya toh jo steps follow karne ko bole the wo kuch zyada logical nahi lag rahe the. Har baar joh bataya jata uska ek sequence tha jo samajhna thoda mushkil tha, aur kabhi-kabhi toh mujhe laga ki process repeat ho raha hai. Ek cheez toh thi jo acha laga ki support team ki voice tone bilkul calm aur polite thi, jo baat samjhaati ja rahi thi, usme clarity zarur thi. Lekin phir bhi sequence kaafi scattered laga mujhe. Onboarding ke waqt mujhe directly dialer setup ko lekar confusion ho rahi thi, aur support wali training wo bhi thoda gehra nahi tha, isiliye end tak complete confident nahi hua. Mere hisaab se steps ko thoda aur streamlined kar sakte the, takki naya user thoda smoothly samajh sake software ko. Overall, communication mein zaruri baatein tak clear thi par sequence aur flow mein thoda issue raha, jo user ko frustrate kar sakta hai jab wo naye se onboarding kar raha ho. Support ki speed aur response thik tha, par mujhe laga ki process ko logically arrange karna chahiye tha. Ye chhoti si kami ke alawa baaki cheeze theek thi.

    Deepak ShuklaDelhi, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support samajh nahi aaya, thoda confusing tha yeh sab

    Mujhe toh lagta hai support system thoda ajeeb tha, matlab jo wording use ki thi aur jo labels diye the, woh mujhe clear nahi lage. Main jab call karke pooch rahi thi kisi feature ke baare mein, toh woh language aur instructions jo mili, thodi confusing thi. Kabhi kabhi lagta tha jaise kisi specific cheez ko clear karne ki bajaye sirf general baatein ho rahi thi. Automated responses mein bhi kai baar aise shabdon ka istemal hua jo mere liye samajhna mushkil tha. Lekin main ye bhi maan sakti hoon ki telephonic support pe jo log baat karte the, woh polite the aur koshish kar rahe the madad karne ki. Bas interface aur unke labels jo software mein the, thoda better honi chahiye taaki user asaani se samajh sake. Agar yeh thoda clear hote toh support ka overall experience zyada acha hota aur main zyada confident feel karti use karte waqt.

    Ramya GanguliHaryana, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support timing sahi hai, par 24/7 chaiye to nahi hai

    Mere liye practical perspective se baat karun toh support aur communication kaafi achha raha, especially kyunki mera kaam din ke normal hours mein hota hai. Support team ne timely call-back kiya jab mujhe kisi technical issue mein help chahiye thi, aur ye timing mere working hours ke saath achhi tarah sync thi. Dialer aur database se related har query pe lagatar updates milte rahe. Agar aap flexible working hours use karte hain jo regular office timings se zyada match karte hain, toh yeh support system sahi fit hoga. Par agar koi raat ya odd hours mein kaam karta hai, toh shayad support best na lage kyunki phone support us time available nahi hota. Invoicing aur payment processes bhi smoothly chalte hain during working hours. Basically, jo log din ke beech mein remote kaam karte hain, unke liye ye support setup reliable aur sufficient rahega.

    Varun KumarAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    A Mixed Bag with Some Clear Bright Spots

    Reflecting back on my time using the WFHI platform, the experience had its ups and downs that balanced each other out in my overall impression. On the positive side, the training module was quite intuitive and helped me understand how to use the software effectively, especially the dialer and database features. However, I found myself spending an unexpected amount of time trying to figure out the invoicing process, which wasn't as straightforward as I initially expected. The telephonic support was knowledgeable but sometimes slow to respond, so I ended up resolving quite a few issues on my own. The automatic updates brought some helpful improvements but also caused minor disruptions that required adjusting my workflow. In the end, the whole experience felt like a journey of trial and error, where some parts worked smoothly and others had room for improvement, giving me a balanced view rather than a fully strong or weak impression.

    Rahul NadkarniMizoram, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support response times were often very slow

    My experience with the support team at WFHI was mostly negative due to how long it took them to respond to my queries. In several instances, I waited multiple days to get an answer about the software's functions or issues with the dialer and database features. When I finally received responses, they were sometimes vague and did not fully resolve my problems, requiring further follow-ups that also took a lot of time. The delays negatively impacted how smoothly I could implement the training or adapt to automatic updates since I had to pause while waiting. There was one positive aspect: the payment and invoicing questions were handled more promptly, which at least gave me some confidence in that area. Nonetheless, the slow and inconsistent communication overall was frustrating and did not meet my expectations for responsive telephonic support. I hope the company works on improving these timelines because otherwise, the product’s usefulness is hampered by the lack of timely help.

    Komal MehtaPuducherry, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Mixed feelings, kuch jagah theek thi

    Support system kaam karne layak tha, par easily accessible nahi tha. Mujhe achha laga ki jab maine telephonic support liya, to response fairly achha diya gaya, par jab mujhe self-service options try karne the, to mujhe jyada help wala content nahi mila. Database feature ke baare mein information clear nahi thi initially, aur mujhe generally thoda frustration hua ki mujhe khud hi kaafi cheezein samajhni pad rahi thi. Software mein calling tools sahi chal rahe the par onboarding ke documents perfect nahi lage. Overall, feel aise tha jaise ki thoda andhera hai, but light bhi hai kahin pe. Thoda aur clarity aur accessible guide ho toh ye experience better ho sakta tha.

    Farida SrinivasanRajasthan, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Kuch cheezein missing thi jo important thi

    Mujhe lagta hai ki WFHI ka support system thoda weak tha jab things went wrong. Jab main sign-up kar rahi thi tab sab kuch thik lag raha tha, aur invoice process bhi theek tha, par uske baad jab maine dialer aur database mein problems face ki, toh unka telephonic support usual se zyada slow laga. Har baar jab maine call kiya, response mein kaafi delay hota tha, aur kai baar main apni problems ko baar baar explain karni padti thi, jo kaafi frustrating thi. Training mein kabhi kabhi waiting bhi zyada thi jisse flow maintain karna mushkil ho jata tha. Automatic updates hote rahe, par jab tak wo updates apply hote, tab tak kaam ruk jata tha. Jo sabse bada missing tha, wo tha proactive support jahan wo pehle hi problems detect kar ke mujhe notify karte, taki main unpe pehle se tayaar ho sakun. Ye missing feature kaafi noticeable tha, jisse mujhe lagta hai ki overall experience thoda better ho saka tha agar ye hota. Phir bhi main kahungi ki agar aap thoda patience rakh sakte ho toh software manageable hai, par support ko definitely improve karna chahiye.

    Ayesha NandaPunjab, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Soch raha hoon, would I try phir se? Mixed feelings yaar

    Mujhe laga tha ki support aur communication mere kaam ke hours ke bilkul fit honge, but waisa perfect experience nahi mila jaisa expect kiya tha. Jo telephonic support tha, wo kuch din achha chal raha tha, customer care wale also samay pe call karte the, toh laga ki haan, theek hai. Lekin baad me kabhi kabhi call time thoda mismatch ho gaya, jab main actually kaam kar raha tha tab support available nahi tha, isliye thoda frustration hua. Waise training sessions time pe huye, but kuch baar fitting mein dikkat thi—kuch tools ka usage samajhne mein time lag gaya. Payment process clear thi aur invoicing acchi tarah se handle hui, yeh part achha laga. Agar fir try karna ho toh thoda better scheduling chahiye hogi - unka support thoda flexible hota toh zyada acha dost.

    Sudhir KhuranaPuducherry, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Frustrated with support’s handling of unexpected issues

    Overall, I feel disappointed by how support handled problems when things went wrong with the software. While the dialer worked generally fine on typical days, during a few instances of technical glitches, the support responses were sluggish and didn't resolve the issues promptly. I found myself trying to troubleshoot most problems independently because the explanations offered weren’t always practical or detailed. Telephonic help felt inconsistent and sometimes left me stuck longer than necessary. Although some updates eventually fixed bugs, I can’t say this support experience met my needs effectively or gave me confidence in handling future problems through them.

    Chandan Devika NarayananAndhra Pradesh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy