2 out of 52 of 5Verified purchaseSupport and communication
Frustrated with support’s handling of unexpected issues
Overall, I feel disappointed by how support handled problems when things went wrong with the software. While the dialer worked generally fine on typical days, during a few instances of technical glitches, the support responses were sluggish and didn't resolve the issues promptly. I found myself trying to troubleshoot most problems independently because the explanations offered weren’t always practical or detailed. Telephonic help felt inconsistent and sometimes left me stuck longer than necessary. Although some updates eventually fixed bugs, I can’t say this support experience met my needs effectively or gave me confidence in handling future problems through them.