Support response times were often very slow
My experience with the support team at WFHI was mostly negative due to how long it took them to respond to my queries. In several instances, I waited multiple days to get an answer about the software's functions or issues with the dialer and database features. When I finally received responses, they were sometimes vague and did not fully resolve my problems, requiring further follow-ups that also took a lot of time. The delays negatively impacted how smoothly I could implement the training or adapt to automatic updates since I had to pause while waiting. There was one positive aspect: the payment and invoicing questions were handled more promptly, which at least gave me some confidence in that area. Nonetheless, the slow and inconsistent communication overall was frustrating and did not meet my expectations for responsive telephonic support. I hope the company works on improving these timelines because otherwise, the product’s usefulness is hampered by the lack of timely help.