Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,221 published WFHI Reviews.

2,91,937 of 3,89,221 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,380 matching

Back to the start of the list
  • 5 out of 55 of 5Verified purchaseSupport and communication

    When things went sideways, it took real effort

    There was this one late evening when I was setting up call lists using the dialer and suddenly the system crashed while I was halfway through. It wasn’t just a quick fix either—it took quite a bit of back and forth with the telephonic support team digging through logs and trying to replicate what happened. I really appreciated the persistence from their side because I could still see my database entries intact and nothing was lost. After a lot of troubleshooting over several calls, they managed to identify a temporary glitch in an update and rolled back the changes. That episode was more involved than I expected, and honestly, I was a bit stressed then. But their ongoing communication throughout that whole process kept me informed and reassured that they were on it, which made a difference. Other than that, the automatic updates usually run smoothly with little disruption, so this was definitely an exception.

    Neeraj KaleKarnataka, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Straightforward lag raha hai

    It was thoda confusing initially but overall the order of steps kaafi sensible tha. Pehle I was stuck at the database setup kyunki instructions thodi unclear thi, par after thoda experimentation I could figure out. Calling tools ka interface ekdum straightforward tha, aur dialer setup bhi smooth raha once it clicked. Training modules ne kaafi help ki samajhne mein, though thoda detail mein jaake kuch repetition lagta tha. Sign-up aur invoicing process reasonable tha, lekin support team se baat karne mein thoda wait hua which felt inconvenient. Automatic updates obviously made things easier at the backend, but kabhi kabhi new features ke baare mein warnings thodi jaldi milti toh better hota. Overall, mixed feelings hain; system works if you put effort but thoda aur guide karna chahiye onboarding mein smoothly chalne ke liye.

    Gopal Amala GargMizoram, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support was slow, which made me hesitate for next time

    I found the telephonic support service to be less prompt and less reassuring than I had hoped. When I encountered some issues with accessing the database feature, I reached out for help, expecting a quick and clear resolution. Instead, after being put on hold multiple times, the support personnel seemed a bit overloaded and gave answers that were somewhat generic rather than tailored to the specific problem I was experiencing. It felt like I was being passed around without a solid fix. On the plus side, the billing and invoicing process itself was clear and straightforward, so I didn't need to call support for payment-related questions. But after this experience, I am hesitant about whether I'd be willing to rely on support again if a complex issue arose in the future. At least the automated updates during this time continued without interruption, so I wasn't completely stuck. Overall, the responsiveness and communication from support need improvement if they want customers to feel truly confident returning for assistance.

    Surbhi ShanbhagGoa, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support ne mujhe thoda surprise kiya tha

    Mujhe laga tha ke support team zyada efficient hogi jab maine pehli baar contact kiya. Initially, response time thoda slow laga aur queries ka solution milne me bhi delay hua. Lekin, ek baar connect ho kar, unhone kaafi patiently meri problem samjhi aur koshish ki uska solution provide karne ki. Training sessions thik-thaak thi aur dialer ka software use karna start kar diya tha. Phir bhi, mujhe puri tarah confident feel nahi hua kyunki kabhi-kabhi updates automatic aa rahe the jo mere workflow me interruptions la rahe the. Database feature kaafi useful lagta hai, par thodi aur clarity honi chahiye thi usme. Payment aur invoicing process straightforward tha, lekin billing ke kuch terms ko samajhna thoda mushkil tha jiske liye support clear explanations nahi de paya. Overall, main ye keh sakti hoon ki communication thodi better ho sakti thi, especially jab mujhe turant jawaab chahiye tha. Jo cheezein mujhe thik lagi wo training content ka relevant hona tha. Thoda aur improve karna padega mujhe lagta hai support system ko, tabhi main 100% confident feel karungi ke agar koi emergency ho toh unhe call karungi without hesitation.

    Savita Divya SalviBihar, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support thoda different but thik hai

    Main pehle jo remote software use karti thi, usme support response kaafi slow hota tha aur issue solve hone mein time lagta tha. Yahaan, jab maine support call kiya to difference immediately feel hua; thoda zyada technical knowledge thi unke agents mein aur woh jaldi samajh paate the kya karna hai. Par phir bhi, kabhi kabhi calls thodi lambi ho jaati thi aur mujhe lagta tha ki communication thoda aur clear ho sakta tha. Pehle jahan main frustrated ho jaati thi support se, yahaan thoda patience rakhna padta hai but end me milta kuch na kuch help. Jo improvement hui wo main zaroor notice kar rahi hoon, par abhi bhi jab tak sab smooth nahi hota wait karna pad raha hai. Total mila ke, support better laga par pura perfect nahi tha mera experience.

    Saumya GargLadakh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Mujhe kabhi kabhi support ke liye call karna padta tha jab dialer ya database mein kuch issue aata t

    Mujhe kabhi kabhi support ke liye call karna padta tha jab dialer ya database mein kuch issue aata tha. Overall, jo telephonic support ka experience raha, vo acha tha aur unhone politely baat ki. Lekin ek baar jab mujhe thodi complex query thi, woh details shayad achhi tarah samjha paaye nahi. Mujhe lagta hai ki training mein thoda zyada emphasize hona chahiye tha ki kis tarah se communication ko aur effective banaya ja sakta hai. Agli baar agar mujhe help chahiye, toh bhi main support contact karunga, par soch raha hoon ki mujhe thoda aur confident feel karna chahiye ki meri baat ko samjha jaayega. Signing up se leke ongoing use tak process smooth tha, iska plus point hai. Automatic updates bhi bina dikkat ke chalti hain, aur ye bhi kaafi helpful tha. Thoda aur personal touch milta toh perfect hota, par overall main phir bhi satisfied hoon.

    Mayank UnnikrishnanLakshadweep, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    support was helpful but some guidance steps felt out of place

    When I first contacted support about a technical issue, the process seemed okay but not entirely smooth. They guided me through several steps that felt slightly out of order, which made it harder to follow initially. For example, I was asked to restart my software before checking a simple setting that could have solved the problem faster. After a few back-and-forth interactions, it finally clicked that the real issue was with a database configuration, and from there onward things moved quicker. I appreciate the patience of the support staff during the process, but if the sequence of guidance was a bit more logical, it would save time. My slight reservation is that some steps might confuse users who aren’t used to technical jargon or complicated workflows, even though overall the support was reasonably helpful and responsive.

    Aneesh ParabKerala, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Surprisingly low waiting time but some questions repeated

    Using WFHI’s telephonic support, I was surprised to find the waiting time was generally short, which made it efficient compared to what I expected. The people on call were knowledgeable and managed to answer most of my issues without referring me elsewhere. However, I did notice some repetition where I had to explain the same basic details multiple times across different calls, which was a bit tedious. Even with this repetition, the support finally solved what I needed, so practically it served its purpose quite well. I was also expecting to be transferred or put on hold more often, but that didn’t happen excessively. Overall, even with the minor annoyance of repeating information, the support did its job without wasting too much of my time, which I value highly when managing remote workflows.

    Rajesh MukherjeeManipur, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Mujhe support tak kaise pahunchna tha, ye samajhna pada

    Signing up was straightforward, lekin support find karne mein thodi kahat koshish lagayi. Jab mujhe call dialer ke baare mein doubt tha, toh mujhe pehle search karna pada ki support team se baat kaise karni hai. Training material online tha, lekin bahut scattered tha, aur mujhe specific caller database integration samajhne ke liye thoda time lag gaya. Calling tools ko chalana initially thik tha, lekin jab data sync karni thi between different workflow steps, tab mujhe manual intervention karni padi. Phone pe support se baat hui, toh queries ka jawab mila lekin mujhe repeat karna pada details, because support portal mein clear guidance missing thi. Payment process phir bhi smooth raha, invoices timely mile aur online payment easy tha. Automatic updates ke baare mein mujhe zyada pata nahi chala, lagta hai background mein kaam chalta rehta hai without bothering the user. So overall, mujhe jo bhi chahiye tha, usse paane mein effort laga, especially to find the right contact and guidance, but end mein kaam chal gaya. Main okay hoon with the support being reachable but thoda aur organized hona chahiye documentation.

    Tejal RaiRajasthan, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Expected More Confidence in Support, But It Was Good

    From the start, I expected telephonic support to boost my confidence in using WFHI’s services effectively. While the support agents were generally courteous and quick to respond, I found myself waiting slightly longer than anticipated during peak hours. This small delay occasionally left me unsure if my issues were acknowledged promptly. Nonetheless, the explanations I received were clear and helpful, which improved my overall comfort level by the end. I appreciated the proactive approach in following up with solutions, though a bit more speed would have aligned better with initial expectations. So, while I’m quite positive about the support quality itself, that minor reservation on wait times keeps me from rating it a full five stars.

    Trupti BhatiaUttarakhand, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy