Support was slow, which made me hesitate for next time
I found the telephonic support service to be less prompt and less reassuring than I had hoped. When I encountered some issues with accessing the database feature, I reached out for help, expecting a quick and clear resolution. Instead, after being put on hold multiple times, the support personnel seemed a bit overloaded and gave answers that were somewhat generic rather than tailored to the specific problem I was experiencing. It felt like I was being passed around without a solid fix. On the plus side, the billing and invoicing process itself was clear and straightforward, so I didn't need to call support for payment-related questions. But after this experience, I am hesitant about whether I'd be willing to rely on support again if a complex issue arose in the future. At least the automated updates during this time continued without interruption, so I wasn't completely stuck. Overall, the responsiveness and communication from support need improvement if they want customers to feel truly confident returning for assistance.