Surprisingly low waiting time but some questions repeated
Using WFHI’s telephonic support, I was surprised to find the waiting time was generally short, which made it efficient compared to what I expected. The people on call were knowledgeable and managed to answer most of my issues without referring me elsewhere. However, I did notice some repetition where I had to explain the same basic details multiple times across different calls, which was a bit tedious. Even with this repetition, the support finally solved what I needed, so practically it served its purpose quite well. I was also expecting to be transferred or put on hold more often, but that didn’t happen excessively. Overall, even with the minor annoyance of repeating information, the support did its job without wasting too much of my time, which I value highly when managing remote workflows.