Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,256 published WFHI Reviews.

2,91,960 of 3,89,256 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Training and onboarding
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

81,274 matching

Back to the start of the list
  • 5 out of 55 of 5Unverified experienceTraining and onboarding

    It took some prodding but the support was there

    Honestly, your team was quite responsive but getting them to respond did take a bit of consistent follow-up from my side. I found myself calling back a few times to discuss some training queries because, at times, the initial explanations were a bit brief for me to grasp in one go. That said, once I got through, the help was on point and quite useful. The extra effort I put in calling back wasn’t wasted because eventually they helped me clarify how to best use the dialer and database features together, which was key for making my workflow smoother. I think it’s just the nature of these setups; sometimes it’s hard to get all the nuances in a single call. So while I might have spent more time on the phone than I expected, the support was definitely willing and able to help. That kept me going through onboarding with less frustration than I feared.

    Maitri VargheseLakshadweep, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceTraining and onboarding

    Would I do the training and setup again? Yes, but with prepared patience

    The training and onboarding process with WFHI proved to be a solid experience overall. The initial setup required significant one-off effort where I had to configure database fields and import contacts to get the remote workflows functioning properly. The training sessions were comprehensive, covering how to use the dialer features effectively and manage ongoing updates to the software. Most of the technical setup was frontloaded, which means once I passed the onboarding phase, the system largely maintained itself through automatic updates without much day-to-day input needed. That said, the setup was not entirely hassle-free and took a few sessions of dialing in and adjusting configurations to get everything running smoothly. Based on this, I would definitely repeat the training and onboarding if I needed to start fresh because it prepares you well to handle the software's operational needs. The support during setup was helpful enough to clear doubts. Though it required patience and effort upfront, I'm confident the approach paid off in the long run to have a working remote workflow system.

    Rohan SrinivasanUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceTraining and onboarding

    Really didn't expect it to be this easy to follow!

    Hey, so I just wanted to say, the training and onboarding here actually surprised me. I thought it might be complicated or drag on, but the way everything was explained was super clear. Honestly, I barely had to put in extra effort trying to figure stuff out on my own. The steps for setting up the dialer and database made sense, and the automatic updates didn’t throw me off at all. The training sessions felt like normal chats rather than boring lectures, which made me pay attention more. Even when they went into details about the invoicing and payment process, it was broken down so simply I didn't get confused. I think the team really put thought into explaining without jargon. Honestly, the whole flow was chill, and I was done with onboarding faster than I assumed. The support whenever I called was pretty friendly too, which helped keep things relaxed. Overall, it didn’t take as much effort as I expected and I’m happy with how straightforward everything was.

    Sahana GeorgeChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerTraining and onboarding

    the onboarding journey was laid-back and pretty smooth

    Honestly I felt like the whole onboarding journey was quite chill and understandable. The training materials helped get me through the first steps without feeling overwhelmed at all. I don’t think next time I’ll need as much help since the instructions were pretty clear and laid out logically. The sign-up itself was quick and once I started using the software, calling tools felt intuitive so I didn’t really get stuck anywhere. The database feature added a lot of value because it was easy to add, sort, and access contacts for calls. Updates popped up automatically but didn’t disrupt my flow which was a nice touch. The invoice and payment setup also felt straightforward and I managed that by myself easily. Overall, it just felt like a hassle-free process and I’d say the support material and training made all the difference. If I ever want to set up something new again, I’ll probably just re-use what I learned rather than reaching out, which feels like a win. So the whole thing felt pretty effortless, just right rather than too much or too little help.

    Prabha ThampiLakshadweep, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceTraining and onboarding

    Confident with the step-by-step training, but onboarding felt incomplete

    Overall, I felt moderately confident by the end of the training, mainly because the step-by-step modules were clear and detailed. The onboarding sessions explained the software's core features well, and I appreciated the interactive practice calls with the dialer. However, some parts of the onboarding felt rushed, especially the database setup which had confusing instructions and left me unsure if my workflow was optimized. Although the training helped me use calling tools efficiently, I struggled a bit when it came to syncing with automatic updates and understanding how these might affect daily tasks. The follow-up support was accessible but sometimes delayed, which impacted my confidence in troubleshooting issues quickly. I think the training covered most areas important for remote workflows, but some practical examples or more personalized onboarding would have boosted my comfort level further. The invoicing and payment system seemed straightforward in theory, but the initial setup took longer than expected. This experience left me feeling that while the training helped me grasp essential features, the overall onboarding process could be improved with better pacing and more clarity on integration points within the software. Still, I'm able to get a fair amount done, just not without some extra effort on my side.

    Hetal TandonJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerTraining and onboarding

    Mujhe lagta hai training system kaam karta hai

    Software ki training aur onboarding process se guzarte waqt maine dekha ki yeh kaafi organized tha aur most of the time samajhne mein asani hui. Diye gaye instructions clear the aur online portals regular update hote rahe, jo meri efficiency mein madad karte rahe. Main thoda sa reserved hoon about overall confidence kyunki kuch complex functions thoda jhanjhat waale lagte hain jahaan pe mujhe lagta hai mujhe phir se guidance leni padegi. Lekin jahan tak daily essential tasks ka sawaal hai, main sure hoon yeh training basic level tak toh kaafi achcha kaam karta hai. Is liye mera verdict straightforward hai, yeh training purpose serve karta hai acche tareeke se without unnecessary complications.

    Seema ChandraMeghalaya, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceTraining and onboarding

    Disappointingly confusing onboarding experience

    I was looking forward to a smooth onboarding process with WFHI, given their claims about extensive training. Unfortunately, I found myself navigating through many aspects on my own. The training sessions provided some value, but too many key points were glossed over. It felt like I was left to figure out how to use the software features without adequate guidance. I expected thorough instruction, especially on the database functionalities and dialer tools. Instead, I had to rely on trial and error, which slowed down my ability to effectively implement the software in my workflow. Also, the information about using the calling tools seemed scattered and not well organized. Overall, while I learned some things, I had to invest much more time than anticipated just to catch up with what should have been provided during the training period. Very disappointed with the lack of structure and support.

    Shilpa SahniRajasthan, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    Training was mostly as I expected, setup took some effort

    I was expecting the training and onboarding to be a bit more intensive but overall the experience was fairly aligned with my initial thoughts. The setup process was definitely one-off, requiring concentrated effort to get all the tools and the database organized exactly as needed for my remote workflow. I found the training helpful in covering the basics, but a few things like the dialer integration and automatic updates seemed to be more ongoing adjustments I had to figure out later on my own. I wouldn’t say it was overwhelming, but it did stretch beyond the first few sessions to keep things running smoothly. The invoicing and payment process was straightforward and took less time than I feared, which was a positive surprise. Having telephonic support available was reassuring even though I did not need to use it much. The balance between initial setup and continuous learning appears typical for software like this, so there were no unexpected challenges, just the usual curve for adopting new tools. All in all, the training met my expectations without exceptional flair but also no major shortcomings. I might have hoped for a bit more check-in in the early days but that’s a minor point overall.

    Varsha KadamUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerTraining and onboarding

    Onboarding took longer than I thought, but okay in the end

    So I started the training and onboarding process, and honestly it took more time than I anticipated. The initial tutorials were pretty clear, but when something went wrong, like my connection dropping or some software feature not working correctly, it wasn’t always straightforward how to fix it. I had to reach out to support several times, and they were generally helpful, although sometimes their suggested steps felt a bit roundabout. That delayed things a bit. On the plus side, the training materials were detailed and once I got past the first week, I felt more comfortable using the dialer and database features. The automatic updates definitely helped by fixing bugs without needing manual intervention, which was nice. So while the overall process was a bit longer and bumpier than I expected, the system eventually worked well enough, and I’m now using the software regularly.

    Nitin MadhavanAssam, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerTraining and onboarding

    Training and Onboarding Felt Seamless Over Time

    Reflecting a few weeks after my onboarding with WFHI, I can say that the training modules fit quite well with my actual working hours. I was initially worried that the scheduled sessions and recorded materials wouldn't align with the variability of remote work, but it turned out to be quite flexible. I appreciated how the training was structured to allow pacing at my own speed as well as interactive support whenever I paused or had doubts. The stepwise onboarding flow seemed designed to suit those balancing multiple commitments. Over time, as I used the dialer and database features introduced during training, I felt more confident managing calls and tracking workflow seamlessly. Moreover, automatic updates kept the software current without disturbing my routine. While I faced a brief learning curve, overall the whole experience felt smooth and balanced, making it conducive for integration with the kind of hours I actually keep in a remote working environment.

    Raj DeshmukhGoa, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy