Disappointingly confusing onboarding experience
I was looking forward to a smooth onboarding process with WFHI, given their claims about extensive training. Unfortunately, I found myself navigating through many aspects on my own. The training sessions provided some value, but too many key points were glossed over. It felt like I was left to figure out how to use the software features without adequate guidance. I expected thorough instruction, especially on the database functionalities and dialer tools. Instead, I had to rely on trial and error, which slowed down my ability to effectively implement the software in my workflow. Also, the information about using the calling tools seemed scattered and not well organized. Overall, while I learned some things, I had to invest much more time than anticipated just to catch up with what should have been provided during the training period. Very disappointed with the lack of structure and support.