Confident with the step-by-step training, but onboarding felt incomplete
Overall, I felt moderately confident by the end of the training, mainly because the step-by-step modules were clear and detailed. The onboarding sessions explained the software's core features well, and I appreciated the interactive practice calls with the dialer. However, some parts of the onboarding felt rushed, especially the database setup which had confusing instructions and left me unsure if my workflow was optimized. Although the training helped me use calling tools efficiently, I struggled a bit when it came to syncing with automatic updates and understanding how these might affect daily tasks. The follow-up support was accessible but sometimes delayed, which impacted my confidence in troubleshooting issues quickly. I think the training covered most areas important for remote workflows, but some practical examples or more personalized onboarding would have boosted my comfort level further. The invoicing and payment system seemed straightforward in theory, but the initial setup took longer than expected. This experience left me feeling that while the training helped me grasp essential features, the overall onboarding process could be improved with better pacing and more clarity on integration points within the software. Still, I'm able to get a fair amount done, just not without some extra effort on my side.