Would I do the training and setup again? Yes, but with prepared patience
The training and onboarding process with WFHI proved to be a solid experience overall. The initial setup required significant one-off effort where I had to configure database fields and import contacts to get the remote workflows functioning properly. The training sessions were comprehensive, covering how to use the dialer features effectively and manage ongoing updates to the software. Most of the technical setup was frontloaded, which means once I passed the onboarding phase, the system largely maintained itself through automatic updates without much day-to-day input needed. That said, the setup was not entirely hassle-free and took a few sessions of dialing in and adjusting configurations to get everything running smoothly. Based on this, I would definitely repeat the training and onboarding if I needed to start fresh because it prepares you well to handle the software's operational needs. The support during setup was helpful enough to clear doubts. Though it required patience and effort upfront, I'm confident the approach paid off in the long run to have a working remote workflow system.