Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,185 published WFHI Reviews.

2,91,913 of 3,89,185 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,371 matching

Back to the start of the list
  • 3 out of 53 of 5Verified customerSupport and communication

    Support was mixed: some helpful moments, some tedious waits

    My experience with WFHI’s support and communication has been fairly balanced, with both positive and less satisfactory aspects. When I first reached out for assistance regarding the database feature, the initial response was polite and somewhat helpful, but I encountered some repetition in answering the same basic questions across different calls. This meant I had to explain my situation multiple times because the support team seemed not to retain the history of my earlier interactions. Moreover, there were times when I waited longer than I would have liked on hold before reaching a knowledgeable person. On the other hand, once I connected with the right representative, the solutions offered were effective and the telephonic support felt warm and willing to help. The automatic updates I received during this time didn’t introduce any new issues and seemed to run smoothly in the background. Sign-up and invoicing were handled efficiently without any hiccups. Overall, while I am not fully satisfied with the waiting and repetition I experienced, I acknowledge that the support did help resolve my problems eventually and the overall communication maintained a respectful tone. Hence, my verdict on the support aspect is neutral, as experiences varied between patient assistance and some avoidable delays.

    Sunanda Meghna SarkarPuducherry, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Mixed experience with support waiting times

    Honestly, sometimes I felt like I was chasing my own tail with the support team — waiting on callbacks or repeating details about my setup just to get the same answers. But then again, when they actually got back to me, the guys knew their stuff and sorted the problem pretty well. It was a bit frustrating to go through all those rounds, especially when I was eager to get the calling tools running. The waiting stretches tested my patience, but I liked that once the issue was picked up, the assistance was clear and helpful. So, it was a bit of a mixed bag between waiting and quick fixes in the end.

    Arjun SubramanianTelangana, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Problem solve ho gayi, finally sab kuch theek ho gaya

    Jab main software use karte karte ek baar issue face kar rahi thi with the dialer not connecting properly, toh main soch rahi thi ye time zyada lega fix hone mein. Par telephonic support team ne bahut efficiently handle kiya, wo patiently meri step-by-step queries ko samjhe aur guide kiya ki kaise restart karna hai aur settings ko adjust karna hai, jis se problem jaldi solve ho gayi. Unhone ekdum clearly bataya ki updates ke wajah se yeh changes aaye hain, aur mujhe reassure kiya ki next time automatic update smoothly chalenge. Payment aur invoicing mein bhi koi confusion nahi hui, aur sign-up ke steps easy the. Database feature ki functionality bhi achhi rahi, is process mein. Ye sab experience mujhe positive laga, aur main definitely bataungi ki jab kuch problem aaye toh support team aapke saath milkar usse solve karne mein madad karti hai. Mere liye jo outcome tha, wo yeh tha ki maine bina zyada stress ke apna kaam aage badhaya.

    Kalpana KapadiaRajasthan, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Socha support masterclass hogi, par kaafi bar bar same baatein repeat karni padi

    Mujhe laga support se help lene mein jaldi milegi, lekin bari der tak wait karni padi. Baar baar same cheez repeat karni padti thi unhe samjhane ke liye. Phone pe jo baat hui usmein bhi interruptions aaye, jo thoda frustrating tha. Training bhi achhi lagi par support mein patience rakhna padta hai. Matlab jab calling tools ya database mein kuch dikkat aayi, to unhone support try kiya, par jawab milne mein waqt lag gaya tha. Main sach mein expect kar rahi thi ki pehle jaise smooth aur bina rukawat ke help milegi, par yeh experience uss se alag raha. Ye sab milke thoda time waste laga.

    Revathi ReddyBihar, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Steps thik thak the, support main point tha

    Support process mein sabse achha laga ki unhone ek systematic tareeke se mera issue address kiya, aise ki main confuse na hoon. Pehla step, jab maine call kiya, woh dhoondhne se problem ko samajhna aur phir solution batana mujhe patient aur practical laga. Jo ordering of steps thi, woh mere liye kaafi sense bana rahi thi, kabhi uljhan feel nahi hui. Dialer ya software tools ki jo settings thi, unko samjhate waqt bhi unhone stepwise approach rakhi, jo helpful tha. Automatic updates ke baad bhi mujhe clear instructions mile ki kya change hua hai, isse mujhe adapt karna easy hua. Payment aur billing mein bhi jo receipts ya invoices aaye, wo time par mil gaye. Overall, main support sequence mein jo clarity aur order thi, ussi wajah se mujhe lagta hai ki ye process achhi thi. Sirf ek chhoti si baat thi ki kabhi kabhi clarification thodi der mein aati thi, par wo choti delay thi jo tolerate ki ja sakti hai.

    Vaibhav SridharanSikkim, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    setup mein ek baar ka kaam zyada, phir thoda slow progress

    Mai jo soch rahi thi wo yeh thi ki support aur communication dono smooth honge saath hi training ke dauran. Thoda aisa laga ki shuru mein kaafi setup aur configuration ek baar karna hota hai, matlab sab kuch ek hi baar decide karna padta hai, jo kabhi kabhi irritating hota tha. Par ek ache angle se, once ye sab set ho gaya toh baaki kaam zyada ongoing support nahi maangta, matlab uske baad mujhe zyadha baar help nahi leni padti. Ye thoda acha raha, kyunki time to time software update hota rehta hai jo automatically reflect hota hai database aur calling tools mein. Communication thodi flat lagi, matlab response thoda slow tha kabhi kabhi, aur end mein support team fast response dene mein better ho sakti thi. Overall main thodi satisfied hoon kyunki training achhi thi or software ka interface samajhne mein easy tha, bas continuously active support ka level thoda improve ho to maza aayega.

    Sharmila GillSikkim, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support was friendlier but less prompt than I hoped

    Having used other remote workflow tools before, I came into this experience with some expectations around support and communication. The telephonic support here was definitely more personable and friendly compared to my previous experiences, which was a pleasant change. They listened and tried to help me work through issues during training and while using the dialer and database features. However, the response times were sometimes slower than I had expected, leaving me waiting longer for follow-ups after initial calls. I appreciated the clear invoicing and the straightforward sign-up process, which felt better than my last provider. On balance, the more human approach stood out as a real positive, even if the speed of communication occasionally lagged behind what I hoped for. So I would say this support has some real merits but also some room for improvement, depending on whether you prioritize friendliness or quick turnarounds in a help service.

    Payal MehtaJharkhand, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support took some effort but it boosted my confidence

    I have to admit, the telephonic support was quite helpful but getting there took some effort on my part. Initially, I found myself on hold for a bit before anyone could answer, and some questions needed explaining a couple of times. However, the person on the line was patient and walked me through the steps for setting up the dialer and syncing the database with my workflow. After a few calls, I started feeling more assured about using the software independently. Though there was a bit of back and forth, each conversation clarified different aspects and reduced my concerns. It's not an effortless process, but by the end, the repeated discussions helped solidify what I needed to know. That effort really paid off in terms of confidence with ongoing automatic updates and managing the invoicing process smoothly without needing to call again.

    Bindu DamleBihar, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    The support moment that never quite clicked

    From the very beginning, I was hopeful the telephonic support would guide me through the onboarding and training stages, especially since the software has enough features that those new to remote workflows might struggle with. Unfortunately, the communication during those calls often felt rushed and impersonal. I appreciated that the team did manage to resolve a billing question clearly, which was the only bright spot in those conversations. However, when I needed help with setting up the dialer tool and the database integration, the explanations were confusing and sometimes contradictory, which left me frustrated rather than confident. It was hard for me to understand whether the problem was on my side or the software's, and that ambiguity made me hesitant to reach out for assistance again in the future. Onboarding was uneven, and updates seemed to cause further discrepancies without being explained well beforehand. The sign-up and invoicing process went smoothly, so at least the administrative side didn’t add to my worries. All in all, I was left wondering if my next time needing help might be just as unclear, which somewhat undercuts the value of the paid support promise at best.

    Kashish VarmaNagaland, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Roz Ka Experience Confusing Aur Inconsistent Tha

    Pehle din hi thoda help mila tha support se jo accha tha, lekin uske baad roz roz jab contact karta, reply slow milta ya kabhi kabhi bilkul bhi nahi aata. Software updates ke baad bhi problems solve nahi hui, dialer kabhi theek kaam karta toh kabhi bug deta. Database features ka integration poor tha, aur jo simple lagta tha pehle use karna daily routine mein complicated ho gaya. Poora experience frustrating tha kyunki effective communication kaafi inconsistent tha, aur day-to-day basis pe mujhe lagta tha ki main apne aap hi zyada solve kar raha hoon. Ticket raise karne ke baad bhi proper assistance nahi mili as per expectations. Overall, ye whole process mujhe time waste lagta tha zyadatar din aur main shayad dobara try nahi karunga.

    Jagdish GokhalePuducherry, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy