Support was friendlier but less prompt than I hoped
Having used other remote workflow tools before, I came into this experience with some expectations around support and communication. The telephonic support here was definitely more personable and friendly compared to my previous experiences, which was a pleasant change. They listened and tried to help me work through issues during training and while using the dialer and database features. However, the response times were sometimes slower than I had expected, leaving me waiting longer for follow-ups after initial calls. I appreciated the clear invoicing and the straightforward sign-up process, which felt better than my last provider. On balance, the more human approach stood out as a real positive, even if the speed of communication occasionally lagged behind what I hoped for. So I would say this support has some real merits but also some room for improvement, depending on whether you prioritize friendliness or quick turnarounds in a help service.