Support took some effort but it boosted my confidence
I have to admit, the telephonic support was quite helpful but getting there took some effort on my part. Initially, I found myself on hold for a bit before anyone could answer, and some questions needed explaining a couple of times. However, the person on the line was patient and walked me through the steps for setting up the dialer and syncing the database with my workflow. After a few calls, I started feeling more assured about using the software independently. Though there was a bit of back and forth, each conversation clarified different aspects and reduced my concerns. It's not an effortless process, but by the end, the repeated discussions helped solidify what I needed to know. That effort really paid off in terms of confidence with ongoing automatic updates and managing the invoicing process smoothly without needing to call again.