The support moment that never quite clicked
From the very beginning, I was hopeful the telephonic support would guide me through the onboarding and training stages, especially since the software has enough features that those new to remote workflows might struggle with. Unfortunately, the communication during those calls often felt rushed and impersonal. I appreciated that the team did manage to resolve a billing question clearly, which was the only bright spot in those conversations. However, when I needed help with setting up the dialer tool and the database integration, the explanations were confusing and sometimes contradictory, which left me frustrated rather than confident. It was hard for me to understand whether the problem was on my side or the software's, and that ambiguity made me hesitant to reach out for assistance again in the future. Onboarding was uneven, and updates seemed to cause further discrepancies without being explained well beforehand. The sign-up and invoicing process went smoothly, so at least the administrative side didn’t add to my worries. All in all, I was left wondering if my next time needing help might be just as unclear, which somewhat undercuts the value of the paid support promise at best.