Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,89,256 published WFHI Reviews.

2,91,960 of 3,89,256 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,387 matching

Back to the start of the list
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support mein ek baat alag lagi, baaki theek tha

    Support team se baat karne mein mujhe ek alag experience mila. Usually process follow karte hain aur generally support clear hota hai, par jo ek cheez alag lagi wo thi unka telephonic response time. Mujhe wait thoda zyada lag raha tha jab main call kiya, par baad mein jab baat hui toh unka solution lena simple tha. Steps jo mujhe diye gaye support mein follow karne ke liye, woh logically the, lekin kabhi kabhi lagta tha ki unka process thoda lengthy ho jata hai unnecessary confirmations ki wajah se. Par overall baat karun toh support staff kutch issues mein helpful rahe, aur mujhe pata chala ki mera query solve hoga. Ho sakta hai ki thoda aur streamline kara jaye support process aur response thoda fast ho toh accha lagega, par main satisfied tha unki approach se in general.

    Satish RautDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support was good but had some delay

    I reached out to support with a few questions, and while I received helpful answers, it took a bit longer than I expected to hear back. The quality of the response was excellent though, so that balanced things out for me.

    Rajendra MishraTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Clear explanations sometimes mixed with unclear info

    The telephonic support service had strengths and weaknesses regarding clarity. When I called with questions about updates and database features, the agents clearly explained how the updates would install automatically and the impact on my workflow. However, other times when I asked about the dialing system’s usage or invoicing, the answers were less straightforward and left me with uncertainties that required follow-up calls. The communication was matter-of-fact but occasionally lacked detailed elaboration, so I felt partially informed rather than fully confident. This experience left me with a mixed impression where some aspects of the support were clear and helpful while others were vague, making it necessary to double-check things on my own. Overall, the tone was neutral and functional, but I hope future conversations bring more consistent clarity.

    Vinay BehlRajasthan, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Got going about as expected, no big surprises

    When I started with this platform, I wasn’t really expecting anything extraordinary, just a straightforward way to start using the remote workflow software, sign up, handle my payments, and get invoiced without fuss. The experience pretty much matched those expectations. The payment process was clear, and the invoices arrived on time without much hassle. Setting up the software and especially the calling tools took a bit longer than I’d hoped, but nothing problematic. I suspect that’s partly because I wanted to figure out how the database feature fits best with my workflow, which involves some trial and error. The automatic updates ran quietly in the background, so I didn’t have to spend time managing those, which was a nice touch. Telephonic support was available and helpful, but since I’m used to working things out myself, I only called a few times during the onboarding phase. Overall, the whole process was aligned with my expectations, even if it wasn’t particularly exciting or fast, I got going well enough in the end and felt it was about what I had counted on.

    Omkar RautDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support ka acha side tha, lekin communication disappoint kiya

    Mujhe support team se help leni thi jab software ke dialer tool mein glitch aya tha. Unhone baat toh suni aur samajhne ki koshish ki, ye toh theek tha. Lekin communication mein kaafi delay hua aur issues ko resolve karne mein mere se zyada waqt laga. Kabhi kabhi aisa lagta tha jaise issue pura samajh nahi mein aaya hai unko, aur mujhe baar-baar baar repeat karna padta tha. Wo jo database feature tha, uska integration thoda better ho sakta tha, par ye point main chhod raha hoon kyunki software update ke baad wo thik se kaam karne laga. Lekin overall support experience frustrating raha kyunki response time aur clarity mein kami thi. Telephonic support kaafi mean tha jab main emergency mein tha, aur unka patience thoda kam lagta tha mere samne. Agar communication aur quick action dono sahi jaga pe hote, toh experience thoda better hota. Aise situations mein banjar lagta hai jab basic questions ka bhi clear jawab nahi milta.

    Govind DesaiAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Support Helped But There Were Some Small Delays

    I didn’t expect much from the support given what I’ve seen elsewhere, but the experience with their telephonic help was quite good overall. It was easy to find answers to my questions through the documentation at first, which was a pleasant surprise because usually that part is patchy. When I did reach out for assistance, the response times weren’t instant but certainly within a reasonable range that didn’t disrupt my workflow. The priority assistance felt more responsive than what I’ve encountered in other remote workflow providers, which helped me get settled faster than I anticipated. Comparing to my initial expectations of slow or generic support, the communication here was definitely a plus. A bit more clarity in the training materials would have shortened my reliance on support, but in the end, it all worked out well. The consistency and availability of support made much more difference than I would have guessed going in.

    Harleen Charu GehlotJharkhand, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Frustrated but found some parts logical

    I felt mixed about the support sequence provided by WFHI. Some steps were in a logical order, which made the onboarding process somewhat easier to follow. However, other parts seemed randomly arranged, causing minor confusion that slowed down my workflow during setup and early calls. The dialer and database setup helped, but the flow could benefit from clearer sequencing to avoid backtracking. Overall, the steps weren’t all sensible in one smooth progression, which left me feeling unsure at times whether I was going in the right order when making changes or updates.

    Prabha KelkarPuducherry, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Not impressed with the time it took to get started

    From my perspective, the time it took to get started with WFHI software was longer than I had hoped, and that affected my initial impression. The sign-up process was straightforward, but moving into the actual onboarding and getting the calling tools properly set up felt slow. Scheduling the training sessions took longer than expected, and some follow-ups had delays, which made me feel like progress was stalling. While the support staff was courteous and eventually resolved the issues, this lag in responsiveness made the first weeks less efficient. On the other hand, I have to give credit for the database features, which once set up, integrated decently with the rest of the workflow. Also, the automatic updates happened quietly in the background without interrupting work, which was a positive. Still, the overall waiting time to get fully functional without having to repeatedly contact support left me with a lukewarm feeling. To be clear, the product is decent, but I cannot give a higher rating because it took too long just to get properly going and comfortable using the system.

    Madhuri BakshiJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Socha nahi tha support itna smooth hoga

    Jab support team se baat kar rahi thi, mujhe laga ki shayad woh mujhe confuse kar degi ya steps thoda haphazard honge, lekin surprisingly sab kuch logical order mein hua. Pahle toh woh briefly samjhate hain ki what to expect, phir acche se step by step guide karte hain har tool aur feature ke baare mein. Shayad main expect nahi kar rahi thi ki itna organised hoga process aur itne patient bhi honge. Thoda soch rahi thi ki kahin baat karte karte frustrated ho jaungi, but mujhe laga ki woh jab tak meri doubts clear nahi kar dete, baat ko repeat karte rahe. Main thodi unsure thi initially ki kya mera focus area training pe thik dhang se cover hoga. Lekin jab woh bade calmly sequence follow karte hain, toh lagta hai ki sab kuch sensible hai aur baat karte karte hands on samajh bhi aata hai database aur dialer jaise features. Mujhe ajeeb laga ki shayad main itna expect nahi kar rahi thi itne smooth telephonic support ka. Like itna patience aur clarity bhi sath milna mere liye ek surprise tha, toh main definitely recommend karungi ki agar confusion hai toh phone pe baat karna chahiye, sab clear ho jayega. Soch rahi thi yeh process thoda badiya ho sakti hai, par asli mein acchi thi.

    Saumya OberoiBihar, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support acha tha but start thoda lamba hua

    Mujhe lagta hai ki support thoda slow chala at the beginning, jo mujhe thoda frustrate kar gaya. Pehle contact karne mein time laga, and that waiting affected mere overall start experience. Lekin, jab finally support team ne response diya, unka communication theek tha aur queries solve karne ki koshish kar rahe the. Woh considerate the par timing thoda disappointing tha kyunki main jaldi se software access aur dialer setup karna chahti thi. Shayad better communication speed se bada farq padta jo main expect kar rahi thi jab sign-up kar rahi thi.

    Khushbu TandonAndhra Pradesh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy