Not impressed with the time it took to get started
From my perspective, the time it took to get started with WFHI software was longer than I had hoped, and that affected my initial impression. The sign-up process was straightforward, but moving into the actual onboarding and getting the calling tools properly set up felt slow. Scheduling the training sessions took longer than expected, and some follow-ups had delays, which made me feel like progress was stalling. While the support staff was courteous and eventually resolved the issues, this lag in responsiveness made the first weeks less efficient. On the other hand, I have to give credit for the database features, which once set up, integrated decently with the rest of the workflow. Also, the automatic updates happened quietly in the background without interrupting work, which was a positive. Still, the overall waiting time to get fully functional without having to repeatedly contact support left me with a lukewarm feeling. To be clear, the product is decent, but I cannot give a higher rating because it took too long just to get properly going and comfortable using the system.