Support ka acha side tha, lekin communication disappoint kiya
Mujhe support team se help leni thi jab software ke dialer tool mein glitch aya tha. Unhone baat toh suni aur samajhne ki koshish ki, ye toh theek tha. Lekin communication mein kaafi delay hua aur issues ko resolve karne mein mere se zyada waqt laga. Kabhi kabhi aisa lagta tha jaise issue pura samajh nahi mein aaya hai unko, aur mujhe baar-baar baar repeat karna padta tha. Wo jo database feature tha, uska integration thoda better ho sakta tha, par ye point main chhod raha hoon kyunki software update ke baad wo thik se kaam karne laga. Lekin overall support experience frustrating raha kyunki response time aur clarity mein kami thi. Telephonic support kaafi mean tha jab main emergency mein tha, aur unka patience thoda kam lagta tha mere samne. Agar communication aur quick action dono sahi jaga pe hote, toh experience thoda better hota. Aise situations mein banjar lagta hai jab basic questions ka bhi clear jawab nahi milta.