Support Helped But There Were Some Small Delays
I didn’t expect much from the support given what I’ve seen elsewhere, but the experience with their telephonic help was quite good overall. It was easy to find answers to my questions through the documentation at first, which was a pleasant surprise because usually that part is patchy. When I did reach out for assistance, the response times weren’t instant but certainly within a reasonable range that didn’t disrupt my workflow. The priority assistance felt more responsive than what I’ve encountered in other remote workflow providers, which helped me get settled faster than I anticipated. Comparing to my initial expectations of slow or generic support, the communication here was definitely a plus. A bit more clarity in the training materials would have shortened my reliance on support, but in the end, it all worked out well. The consistency and availability of support made much more difference than I would have guessed going in.