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WFHI Reviews

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4 out of 5

Based on all 3,87,753 published WFHI Reviews.

2,90,859 of 3,87,753 reviews include a verification label.

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WFHI Reviews

3,87,753 published

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  • 2 out of 52 of 5Verified purchaseBilling and payments

    I would hesitate to use the billing system again after difficulties

    My experience with the billing and payments system was disappointing enough that I would be reluctant to use it again without major improvements. Early on, I encountered errors with invoice generation that required multiple calls to support. Each time something went wrong, the process of getting a correction was slow and required repeating information, which was frustrating and time-consuming. The sign-up and onboarding for payments seemed fine initially, but the real trouble started when exceptions occurred. On the one positive side, at least the automatic updates seldom caused further billing errors, so that was a relief. If the system were more transparent and responsive to issues, I'd consider giving it another try. But as it stands, the effort needed to resolve payment errors does not feel worth it for me at this time.

    Sohail ChakrabortyHaryana, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support mein thodi mehnat zaroor karni padi par overall theek tha

    Mujhe laga support team shayad jaldi issues samajhkar resolve kar degi, par thoda zyada effort karna pada. Pehle main phone dialer ke setup ke liye call karta raha, par baar baar details repeat karni padti thi, jo thodi frustrating thi. Halanki agents polite the, lekin kuch baar lagta tha ki yeh log problem fully samajh nahi rahe hain. Phir bhi, jab woh finally issue samajh gaye to solution dene mein fast ho gaye. Thoda waqt laga communication streamline karne mein, par end mein mujhe toolkit chalane mein madad mili. Agar support team thodi zyada proactive hoti toh maza aata, phir bhi ye experience ek dusre level se better tha compared to pehle.

    Ansari JoglekarLadakh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Thoda sa time waste hua but overall helpful support

    Mujhe support team se call karna pada once jab dialer mein problem aayi thi. Wo thoda frustrating tha kyunki mujhe do baar apni problem explain karni padi alag-alag agents ko, jo thoda waqt barbaad karta hai. Baaki ke calls mein response time theek tha aur agents helpful bhi the, par is baar thoda extra wait karna pada. Jo training sessions diye gaye the unmein kaafi cheezein samajh aayi, par jab software issues aaye toh lagta tha ki thoda communication aur direct hona chahiye tha support mein, maybe live chat ya faster call backs se help milti. Overall, support acha tha par ek baar jo experience hua usne thoda time delay feel karwaya.

    Saumya BhatiaAssam, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSoftware and access

    Dobara try karungi ya nahi, ye thoda sochna hoga

    Maine software use karne ki koshish ki par process thoda slow aur repetitive laga. Training sessions ke baad bhi kuch features ko samajhne main mujhe wait karna pada for support call, jo frustrating tha. Normal calls ke liye dialer acha tha, lekin kabhi kabhi screen freeze ho jata tha, jisse work interruption hota tha. Support team se baat kar ke problem resolve toh hui par wo dheere tha aur mujhe baar baar check karna pada. Ek positive cheez ye thi ki setup ka initial step straightforward tha, jahan sign-up aur invoicing smoothly hua. Isliye mai abhi decide nahi kar pa rahi ki mai dobara invest karungi ya nahi, kyunki time kaafi waste ho gaya.

    Shivani GadgilManipur, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Setup felt halfway between a sprint and a marathon

    When I first signed up for WFHI's software, I expected the onboarding to be a one-off hurdle where everything would just click and I could get on with my remote workflows. Initially, the setup was indeed manageable; the software was fairly intuitive, and I could configure the basic calling tools and database integration without much fuss. However, as I progressed, it became clear that ongoing tweaks were necessary. The dialer settings needed fine-tuning over several days to suit my specific workflow, which wasn't as straightforward as I had hoped. Updates rolled out automatically, which should have been helpful, but occasionally they altered configurations I'd just perfected, creating frustration. On the plus side, telephonic support was responsive, assisting me with some adjustments, though the need to revisit setups regularly made me question the balance between initial setup and continued maintenance. So overall, while the initial experience aligned with my expectations of a quick setup, the ongoing efforts required to keep things running smoothly meant it was more of a marathon than a sprint, making the whole setup feel uneven in ease and effort.

    Sandeep Komal ShuklaTamil Nadu, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Would do it again despite some confusing labels

    Honestly, I found the overall support quite friendly and helpful, but some of the wording in the software itself threw me off a bit. Like, the labels on the dashboard aren’t always what I expected, and I had to double-check a few things with support. That said, the guys on the call were patient and explained the calling dialer really well, so I got the hang of it quickly. Payment and signing up were smooth too, which made the start hassle-free. If I ever needed to do this again, I’d probably go for it because the positives outweighed the small confusing bits in the UI labels. It’s definitely not perfect, but I feel pretty comfortable using it now, and the support team does help clear things up when I’m stuck.

    Kedar BarmanAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseTraining and onboarding

    Setup was mostly one-off; I'd definitely do it again

    I have to say, going through the WFHI training and onboarding was a mostly one-off effort, which made it quite manageable. There were a few initial sessions that felt a bit drawn out because of the detailed walkthroughs of their software and dialer features. However, once I'd gotten through those, the ongoing demands were minimal. The training made clear distinctions between the setup phase and the regular use, which helped set expectations. Telephonic support during onboarding was readily accessible, addressing concerns quickly without lingering confusion. The invoicing and payment procedures were handled transparently without hiccups. My only minor gripe is that some parts of the database management training could have been condensed a bit. Overall, the balance between one-time setup and subsequent maintenance felt well thought out. Given this experience, I would not hesitate to repeat the process with WFHI, especially since the ongoing usage is pretty seamless once everything's in place.

    Alok GhoshRajasthan, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Disappointed because the support hours just didn’t fit my work schedule

    I found the telephonic support from WFHI really frustrating because it was almost impossible to get help during the hours I actually work. The support lines seemed only open during traditional business hours, but my remote workflow runs mostly in the evenings and nights. I needed guidance during those times, especially while getting used to the dialer and dealing with the database setup, but I was left waiting until the next day to get a callback or response. The automated updates continued as expected, but when you can’t get immediate help, those updates sometimes introduce changes you don’t fully understand and need support to manage. Overall, it felt like the software and training could be excellent but the support availability seriously limited what I could achieve. It made the entire experience feel disconnected and inconvenient because I work at unconventional hours and needed assistance then.

    Sushma NairKarnataka, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support toh thik thi but overall thoda frustrating laga

    Main samajhti thi ki jab main WFHI se contact karungi, support log jaldi respond karenge, but experience thoda mixed raha. Jab main unko call karti thi ya message karti thi, toh kabhi kabhi toh turant reply mil jata tha, jo achha feel dilata tha. Lekin kai baar toh response itna slow tha ki main kaafi disturb feel kar rahi thi, kyunki mere ko help ki zarurat thi training modules samajhne mein. Training waale sessions acche the but communication mein clarity nahi thi. Payment aur signing up process smooth tha, jo toh main appreciate karti hoon, par technical ya software issues jab aaye toh support delays ne thoda disappointing bana diya pura experience. Overall, mujhe laga ye thoda frustrating raha kyunki support kaafi important hota hai jab remote workflows set up karte hain, aur yaha woh consistent nahi tha. Fir bhi, kuch log help karte the jo mujhe seekhne mein madad mila. Mere liye yeh thoda confusing raha aur shayad agar communication better hoti toh experience banta.

    Sahana Prashant SarinDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSales and pre-purchase

    sign up was smooth but then a lot left to figure out

    So I jumped on wfhi expecting the whole process to be kinda simple and hands off but it wasn’t fully that way really. Signing up and getting my invoice was pretty straightforward and painless which was a relief compared to other services. The automatic updates worked well though sometimes they changed things I wasn’t ready for. The calling tools and dialer were mostly okay but I had to spend quite a bit of time figuring out the database and the exact workflow myself. Support was okay, I mean they answered my calls but not all questions felt fully answered. The training was helpful to some extent but still left many technical parts for me to explore alone. Overall, there were both good and bad sides to it; the basics worked fine but the details needed more guidance than I expected.

    Ashwin DatarGoa, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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