Getting help felt like running a marathon
Honestly, trying to get timely support from WFHI has been one of the more exhausting experiences. I kept calling and messaging, hoping someone would guide me through the setup steps properly, but the responses were either slow or generic. Occasionally, I’d hear back fairly fast, which was a nice change, but those moments felt rare rather than the norm. I get that automatic updates worked fine and didn’t interrupt my workflow, so that’s at least one thing to acknowledge. But otherwise, the back and forth just felt like a ton of effort for minimal results. The people on the phone seemed to have their own scripts, and often their instructions didn’t seem to fit the problems I was facing. I was left doing a lot of trial and error on my own. The onboarding felt incomplete and the order of guidance made little sense sometimes, which meant I wasted valuable hours. Payment and invoice setup were relatively painless, but it’s support that matters most at the start, and here it felt like trying to climb a mountain repeatedly. I’d honestly say be prepared to be patient and persistent if you want clearer help from them; it’s not the smoothest ride for sure.