Support had its moments but generally a letdown
The daily support from WFHI left me disappointed more often than not. At first, they responded fairly quickly, which was fine, but as days went by, response times grew slow and communication became frustratingly vague. When I reached out about issues with the dialer or database syncing, the answers were often not complete and I had to follow up multiple times before things moved forward. That said, the setup instructions were clear and the initial onboarding went without much trouble, so I give them credit there. But ongoing support, which is really important in day-to-day use, failed to keep up. Automatic updates installed as expected but did little to improve the support experience. Payment and invoicing were straightforward with no issues, so that part was smooth. Overall, while the basic system functioned okay, I found the support lacking reliability and it definitely made using the software more stressful on a daily basis.