Support team thoda slow thi, expect zyada thi
Mujhe lagta tha ki jab main telephonic support call karungi, toh zyada fast aur accessible answers milenge, par yeh kafi different tha. Unka response time hamare expectations ke mukable thoda slow tha, especially jab hum complex issues par baat karte the. Jab main onboarding aur training ke dauraan issues samajhne ki koshish kar rahi thi, toh support team thodi careful ya proactive nahi lag rahi thi, jiska mujhe disappointment hua. Mujhe laga tha ki training se related queries ya software features pe jaldi solution milega. Kuch cases me to mujhe wait karna pada further instructions ke liye, jo thoda frustrating tha. Halanki unke answers accurate the aur help karte the, par timely communication ki kami ne overall experience ko thoda kamzor banaya. Mujhe aisa feel hua ki agar support thoda zyada active aur patient hota, toh onboarding experience behtar hota.