When the labels finally made sense, but not right away
Initially, I found some of the labels in the WFHI dashboard confusing, especially the terms used in the calling tools and the database sections. It felt like I was having to guess what some options meant, which made the onboarding training a bit slower for me. However, after a few days of hands-on use and clarification through telephonic support, the wording began to click. The support team was patient, explaining the reasoning behind each label, helping me understand how they map to my workflow. I do think the interface could use slight improvements to make the terminology more intuitive from the start, particularly for new users with no prior experience. Still, overall communication around the software's features is quite clear, which was reassuring. Having priority assistance available made this smoother, ensuring I wasn’t stuck for long. So while the initial moment of clarity was delayed, eventually, I felt comfortable navigating everything, just wish that moment had come sooner rather than later.